CSMARS fatal Error

[FabienneC]

Dear all,

I am facing a problem on our CSMARS appliance. We are using CSMARS version 6.0.4(3229). when we try to boot the appliance, it does not boot and we get the logs attached.

Any advice?

[Farrukh Haroon]

Hello

If you have TAC support on the box, I would suggest to contact them. It seems your Oracle DB is corrupted or damaged.

If the data on the box is not important, or you already have a reliable backup, I would go for a re-image. Your problem most probably seems to be a software one, but it could also be hardware related (e.g. HD failure etc.)

Regards

Farrukh

[FabienneC]

Hi Farrukh

We have tried re-imagined but it did not work, we got errors related to SDA drive failures. The TAC advised to open an RMA since it seems to be a hardware failure.

Do you happen to have any idea on what the root password for maintenance is? We were asked for this password while trying to re-image the box.

Thank you.