doctor Watson on cvtnrlog.exe !!

[jjpeyrache]

hi

customer crash on cvtnrlog.exe after upgrading to S32 when

he download database file using script ,this script worked

fine before upgrade

does somebody already seen this issue ? any advice will be welcomed

(error message below)

thanks

JYP

"An application error has occured and an application error log in being

generated.

cvtnrlog.exe

Exception: access violation (0xc0000005), Address: 0x10201695."

[pbaussmann]

Usually when a Dr. Watson occurs while running cvtnrlog it means the database is corrupted. Probably the best idea at this stage is to export your database to a .cpm file and then use the Troubleshooting Toolkit to fix. The process is as follows:

1. In CSPM, go to File>>Export and save your .cpm file. Make sure it is not saved under the CSPM directory structure.

2. Logout of CSPM

3. Open the Troubleshooting Toolkit: Start>>Programs>>Cisco Systems>>Cisco Secure Policy Manager Troubleshooting Toolkit

4. Click on the Restore Policy Database tab and click on the Restore button. At the bottom of this screen, the four checkboxes will tick themselves off.

5. Once this is done, open CSPM again.

6. Go to File>>Import and import the .cpm file that you previously saved.

This should (hopefully) fix the problem.

[jjpeyrache]

thanks very much i'll try

JYP