Is there anyway to verify with Cisco that equipment/software is maintained?

[paul-csc1]

Hi,

We recently had an audit where we were asked about our software  support/maintenance contracts and to verify independently that what we had  ordered from the supplier was what was delivered. For software services/products  in Europe, we (have to) deal with resellers. In the case of Microsoft, Check  Point, Trendmicro etc. we either could login to directly to the manufacturers  website or received a paper/electronic document from the manufacturer stating  our entitlements. However, this was not the case with Cisco software maintenance  and the reseller we deal with.

Is there anyway, given a serial number, to verify that the equipment is  indeed under software maintenance (in particular, what Microsoft calls, software  upgrade assurance)? A simple written yes/no answer from Cisco would suffice.

Thanks

[Marvin Rhoads]

Sure, simply call the Cisco Technical Assistance Center (TAC):

http://www.cisco.com/en/US/partner/support/tsd_cisco_worldwide_contacts.html#telephone

You can also try to open a case and during that process you must supply the serial number of your device. Entitlement (support) will be verified at that point.

Finally, even when going through a reseller, your end user organization is handled by a Cisco account representative who can generate a listing for you. You may need to dig a bit if you don't already have that contact. I recall the listing is known as a "Full CSD". It will list the part number and support level for all devices and software you have support coverage on.

[Leo Laohoo]

Gather all your serial numbers and send them to license@cisco.com.  Ask them which serial numbers have or do not have valid maintenance contract.