02-05-2007 07:35 AM - edited 03-09-2019 05:20 PM
I just tried to install the VPN on my freshly reformatted laptop using Vista 32 Business Edition.
I ran the setup.exe as an administrator and firewall turned off.
It starts to unpack and gets to 100% complete, but then it throws 3 errors.
1) "Setup failed to properly install Cisco Systems service software".
2) Repeats the same error as above for the second time.
3) "Error loading c:\windows\system32\csgina.dll, the specified module could not be found"
It then asks you to re-start.
Once you launch the program it will load the vpn window. When you click on "Connect" you get the following error.
"Secure VPN Connection terminated by Client.
Reason 440: Drive Failure
Connection terminated on Feb 3, 2007 15:27-50"
Next I un-installed the client and restared my system. Next, I ran the setup.exe again, this time in XP SP2 compatibility mode.
The installation went smooth, not one error. When I went restarted the computer it was a little slow to reboot, however it did.
Once the computer re-started I launched the client sucessfully. I clicked on "connect" and filled in my user info and clicked "ok". Next, it told me that a driver was not compatible yet.
Driver: TruVector Device Driver
Publisher: Zone Labs Inc.
"TrueVector Device Driver has one or more drivers with known incompatibilities with this version of Windows. Please contact your software vendors Zone Labs, to obtain a compatible version of the drivers prior to installing this software."
At this point I am stuck. I opened up the program/cisco folder and changed every .exe to run in compatibility mode, with the same results.
Has anyone else had simular results or better yet got it to work?
02-06-2007 11:17 AM
I had the problem with the InstallShield version, the VPN4.8.02-MSI version works fine..
02-08-2007 07:51 AM
You were right, the InstallShiled version was what I tried the first time, I just tried the MSI and it worked perfect. Thank you!
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