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Duo Offline Mode Not Working Sort Of...

Josiah
Level 1
Level 1

I sometimes have to go to our data center to work on hardware and my laptop has DUO Authentication For Windows Logon installed and configured.  I do get a prompt for Offline authentication but it is after about 2 min. and after entering the code the computer is still locked.  The prompt is popping up long after the timeout for a traditional offline authentication and so the computer stays locked.  What setting needs changed?  I'm not even sure what section to post this question in.

1 Reply 1

DuoKristina
Cisco Employee
Cisco Employee

Your best bet is to look at the logging to see if it can explain what is happening: https://duo.com/docs/rdp-faq#how-do-i-enable-debug-logging? 

If that doesn't help and you are your organization's Duo administrator you can contact Duo Support. If you are not your organization's Duo administrator, contact them and they can then contact Duo Support.

Duo, not DUO.
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