DUO WINDOWS LOGON ISSUE

[dianawinsky]

I'm using the Duo trial for 30 days. I am testing the MFA for Windows logon. I manually created a user and then downloaded the installer for Windows logon. However, after installing that and restarting my laptop, I cannot open it. There's no prompt for admin and entering a password, just a screen. I tested it twice and also reset my laptop, but I still got the same result. What could be the issue?

[dianawinsky]

I cannot still the duo windows logon feature due to this error

[DuoKristina]

If you press the ALT+Tab keys at this screen does it bring you to a Duo prompt?

[dianawinsky]

No

[DuoKristina]

Ah, OK.  I suggest you contact Duo Support for additional troubleshooting if you have not already.

The community is just that; not's not the same as opening a support case.

[felipgon]

If you are using Windows 11, we have observed this issue after the release of the Windows 11 24H2 update. We have determined this not to be a Duo issue but have shipped a fix in the 5.1.1 version of the Duo Windows Logon client. Please try that and contact support if you encounter further issues. 

[Ken Stieers]

Is that workaround documented anywhere.

[DuoKristina]

@Ken Stieers This isn't a workaround. There is a fix in the 5.1.1. release, and it's mentioned in the release notes as "Fixed issue where the Duo authentication window renders transparently."