IPC-4500E end point error

[ernandi2308]

hi, I am having a problem with IPC-4500E. problem that occurs is when I add this camera in vsom happened "end point error", but I try to access the camera directly from IE no problem. any ideas?

Thanks,
Ernandhi

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[Richnew0525]

which version of VSM are you using?

[ernandi2308]

Hi Richard,

I am using version 6.3.2 MR2 vsm..

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[Richnew0525]

Verify the firmware on the camera is up to date and make sure the model in the batch administration page is correct. If those are correct I would try to delete and reinstall.