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ISE 1.2 Guest portal user cannot change their passwords

I have a WLC 5508(version 7.6) and a server installed  the ISE (version,Now we configured the CWA,Use guest portal as an employee and guest login url,We can use the manually create internal user and password successfully logged in, and we set up allow guest users to change password in Multi-Portal, but the user can not change the password in the guest portal ,I suspect the change password option on the Guest  Portal actually works? Can anyone tell me how to change their own username password in the guest portal ?

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Rising star

Requiring Guests to Change

Requiring Guests to Change Password

You can allow or require guest users to change their password after their initial account credentials are created by the sponsor. If guest users change their passwords, sponsors cannot provide guests with their login credentials if they are lost. The sponsor must create a new guest account.

You can either allow guests to change their passwords, or you can require that they do it at expiration and at first login. To require internal users using a guest portal to change their password upon their next login, choose Administration > Identity Management > Identities > Users . Select the specific internal user from the Network Access Users list and enable the change password check box.

Before You Begin

Create a Guest portal or modify the DefaultGuestPortal. This setting is specific to each Guest portal.

Step 1 Choose Administration > Web Portal Management > Settings > Guest > Multi-Portal Configuration.

Step 2 Check the Guest portal to update and click Edit .

Step 3 Click the Operations tab.

Step 4 Check either or both options:

    • Allow guest users to change password
    • Require guest users to change password at expiration and first login

Step 5 Click Save .


Thank you, I've tried, but

Thank you, I've tried, but the employee group  users still can not change the password in the guest portal 。

Cisco Employee

Hi ,

Hi ,

Can you please let us know if you are making use of customized guest portal pages or the default guest pages.

If it is default guest pages then the below checks as mentioned by salodh needs to be enabled.

If it is customized guest pages then please make sure you have below configuration in place.

For the html changes to any pages (login, aup, self_registration, self_registration_result,device_registration & change_password)  that link back to other pages:

A)Reference script (<script src="js/customportals.js"></script>)
B)Add the onsubmit="getDynamicAction(this);" logic for posts
Sample login.html page should look like as below:
                                <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
                                <meta name="viewport" content="width=device-width,
initial-scale=1.0, maximum-scale=1.0, user-scalable=no" />
                                <title>KPMG Guest WiFi Login</title>
                                <link href="/guestportal/portals/kpmg01/style.css" rel="stylesheet"
type="text/css" />
                                <script src="js/customportals.js"></script>
                <form id="cuesLoginForm" method="POST" action="/guestportal/LoginCheck.action"




Sorry, recently on vacation,

Sorry, recently on vacation, so there is no timely response。We are using the default guest portal, now the situation is this: When using the built manually create accounts, even if it is built inside ActivatedGuest user group, the user can not change the password in the Guest portal, but if you use the Sponsor portal create guest users can change password。When I checked the "change password on next login" option in the user profile page, the employee group  users can change their passwords on sponsor portal one time, but still can not change the password in the guest portal, and the employees for the first time to change the password,If they need to change the password again, where the password should change it?