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Azure Conditional Access Issue

Seppic
Level 1
Level 1

I just setup Azure AD Conditional Access and added the Duo as a custom control. It’s “working” essentially with one major issue. When I try to log into OWA I get prompted to enroll. My account is already enrolled because we use Duo for our OpenVPN solution. If I try to enroll again, it tells me my phone number cannot be added (see picture). Is there something I need to flag to let it pass already enrolled users through? I can’t seem to figure it out so I thought I would ask here. Any help appreciated, thanks!

1X_7475ae620adeea3d652bab8f2ffb24226e19f58a.png

1 Accepted Solution

Accepted Solutions

Seppic
Level 1
Level 1

Just an update. I figured it out. I had to change Username Normalization to Simple and all appears to be working now.

View solution in original post

2 Replies 2

Seppic
Level 1
Level 1

Just an update. I figured it out. I had to change Username Normalization to Simple and all appears to be working now.

Nice! Glad to hear it’s working now. Thanks for following up to let us know what resolved your issue.

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