Offline Access - Invalid Passcode

[DaithiG]

Hi,

I’m currently testing this. I setup offline access on one server with the Duo app and QR code with no issue.

On a second server, I’ve added the QR code to my Duo app, but when I enter the passcode I keep getting told it’s invalid.

Any ideas?

[DuoPablo]

Hi @DaithiG ,

You might rule out any of the following scenarios listed in this article: https://help.duo.com/s/article/4697.

Otherwise (if it continues to fail), enabling debug logging on the second server, performing another authentication via Offline Access, and then examining the duo.log file would be the next troubleshooting step.

How to interpret and troubleshoot Duo Authentication for Windows Logon debug logs

Hope this helps!