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SRE910 WAAS Installation failed

m.imaduddin
Level 1
Level 1

Dear Cisco Support Community,

We have a SRE910 on Cisco2911 to be installed with WAAS. I have downloaded the newest package "waas-sre-installer-5.0.3a.7-k9", and extract it on FTP server.

When i issue installation command, it start with installation process. From FTP server i can see that SRE download file .sre, .header and .installer.

However the process just stop without any notification for more than one hour.

This is the last status of WAAS installation:

service-module sm1/0 status

Service Module is Cisco SM1/0

Service Module supports session via TTY line 67

Service Module is trying to recover from error

Service Module heartbeat-reset is enabled

Service Module status is not available

Module resource information:

  CPU Frequency: 1865 MHz

  Memory Size: 2530 MB

  Disk 0 Size: 500107 MB

  Disk 1 Size: 500107 MB

  Disk 2 Size: 2055 MB

Install of ftp://*****:*****@10.110.110.253/waas-sre-installer-5.0.3a.7-k9/waas-accelerator-5.0.3a.7-k9.bin in progress

Install status : File waas-accelerator-5.0.3a.7-k9.bin.install.sre requested

No local partition

We have tried with other WAAS image: waas-sre-installer-4.2.3.7-k9, however it cant be installed correctly. It return error message:

Loading waas-sre-installer-4.2.3.7-k9/waas-accelerator-4.2.3.7-k9.bin.install.sre !

[OK - 1722/4096 bytes]

Welcome to the WAAS installation checking resource requirements now

Resource check complete proceeding with installation

Execution of script waas-accelerator-4.2.3.7-k9.bin.install.sre failed, installation aborted

When i abort installation and do a session to SRE, it always reboot endlessly. I am wondering if i got a hardware failure.

Please help.

BR,

Imad

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