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Unable to call conference on Android after installing WebEx

adityakar
Level 1
Level 1

Hi,

I'm using the WebEx android app on my Samsung Galaxy Note 2 (N7100). After installing the WebEx app, on the call screen, I see a WebEx button instead of the "Add call" button. I can still add a second call using the "overflow" menu. But after adding a call, the call "Merge" button doesn't appear anywhere. The WebEx sphere now appears in place of the "Merge" button. The overflow menu doesn't contain the Merge option either. Uninstalling the WebEx app fixes this issue.

I've searched around and found a lot of people asking this question. But with no resolution for their query.

Please see screenshots below with two calls in progress and no option to Merge. The WebEx logo takes the place of the Merge button.

 

 

At this point, my only option is to remove the WebEx app and install it only when needed.

Please provide a solution.

Thanks.

Warm regards,

-Adi

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