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WebEx does not register pressing 1 to connect to meeting

Dingeling68
Level 1
Level 1

When trying to connect to a WebEx meeting, by having it phone my land line, the phone rings and it asks me to "press 1 to be connected to your meeting", but no matter how many times or how long I press 1, it doesn't appear to register my key press despite the fact that I can hear the phone produce the key press tone when I press the key.

I've had this problem multiple times, from different locations and different phone numbers, and usually after hanging up and having the meeting call me again the problem is resolved. But this time even after 5+ tries it still doesn't recognize my pressing the 1 key.

WebEx v 29.11.3.4858

Windows 7 Enterprise 64bit

Google Chrome v 39.0.2171.99 m

 

Any suggestions to resolve this issue would be appreciated.

Thanks

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