In our environment, we have an authenticated proxy. We created the exceptions the servers listed on the required server list document. The exception allow access to the websites without authenticating. However, the connectors were not connecting. Looking through the proxy logs, I noticed the connectors seemed to be trying to access Cloud-ec.amp.sourcefire.com via its IP addresses. Once the IP addresses were added the connectors worked. Is there anyway to set the connector to use the server name instead. If not, how could I add a feature request?
