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AMP User Interface shows "Service stopped" when multiple users are logged in via Remote Desktop Services

tfellinger
Level 1
Level 1

Hi,

I have a FireAMP Connector installed on a server with Remote Desktop Services running.

When the first user logs in via RDP the tray agent looks good, green check mark, connected. But when the second user logs in the tray agent displays the error: "Status: Service stopped", but the service is running and the first user is still seeing a green check mark. So this looks like a communication problem between the tray agent and the service in case of multiple users logged in at the same time. I checked this in my lab and it behaves exactly the same.

Is there some special setting one would need to run AMP on a terminal server?

The only workaround I can think of is to disable the GUI, but that's not really a solution.

Thank you!

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