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Cisco Security Manager 4.17.0 - The client cannot connect to the Authentication Service.

Hello,

 

I am evaluating Cisco Security Manager 4.17.0. 

 

The Manager is installed on one server and I am connecting to it via the client installed on another server. When I attempt to authenticate after installation, I receive the following:

 

Error - Login Failed

The client cannot connect to the Authentication Service.

 

I have performed the procedure outlined in the following link but the problem remains. 

 

https://www.cisco.com/c/en/us/support/docs/security/security-manager-43/116183-problem-CSM-00.html

 

Communication: 

The server is listening on ports 1741 and 443. I can telnet to the security management server from the server hosting the client software on these ports. 

 

Environment:

Windows Server 2016 Standard.

Virtual

 

Regards,

Simon

 

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