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Cisco 8851 IP Phone Set Up

lesley
Level 1
Level 1

We are looking to install the Cisco 8851 IP Phone (CP-8851-3PCC-K9=) in a home office.  The IP line is already up and running.  The screen on the phone says, "network connection failure".  Our IT help said we probably need a provisional URL, but the phone/internet provider says that should come from Cisco.  Any suggestions to complete the installation?

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