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Port Forwarding on RV345 - can't open port despite configuring rules

McGarry20949
Level 1
Level 1

Desperate plea to help - I have spent weeks on and off trying to get remote access to my VOIP telephone system via my RV345 to no avail.

 

This is my problem

 

1) I have the RV345 Small Business router with the following settings under Port Forwarding:

2020-05-09_11-58-32.png

and Service Management with required Ports (the Voip phone uses the Port in image using UDP):

 

2020-05-09_11-45-40.png

 

 

and basic settings with UPnP enabled:

2020-05-09_11-47-28.png

 

2) I have ddns service through no-ip which all appears to be working fine on the router

2020-05-09_11-56-30.png

I had understood that these settings would allow me to access my internal Voip service via this Port but I haven't been able to. I know my VOIP system has blocked a few intruders with it's own firewall but these have not been through my efforts!! I would expect to be able to connect and the Voip firewall would stop me initially (but i'd see it). My objective is to access the admin screens of the Voip system remotely.

 

However, it doesn't seem that I am even opening up that port successfully as port checker websites say it's not available. Whereas they do say the remote access port is open (so I know it's possible and not a problem elsewhere in the network eg. ISP).

 

Anyone help?! I'm sure this is straightforward to someone who knows more than me (not hard)!

 

M

 

 

 

 

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