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Bugs with Muting and Mute Mic Sync on Cisco Webex Meetings Version 40.8.6.2

cao-2000
Level 1
Level 1

With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync.

With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc.), which allowed you to keep the WebEx app unmuted, while using a global hotkey to mute and unmute your microphone. This has several advantages, but a few key ones are:

1. You can be in any app, and still be able to mute and unmute your microphone, not just in WebEx with it in the foreground and focus (how the push spacebar needs work with WebEx). This is very important when many of us are multitasking, and then are asked a question. Much better to hold a key down, rather than fumble for WebEx, bring it to foreground, and then click unmute (which sometimes is hiding and also slow).

2. This works with WebEx, but also in other apps, so you just have one hotkey to remember.

3. Also, you can arbitrarily toggle the behavior so it becomes "Push to Silence" rather than "Push to Talk".

Here is the bug with the new version of WebEx:

If the system mic is muted, and you try to unmute WebEx, it just keeps re-muting itself, whether or not you have "Sync mute button status on microphone device" enabled or disabled.

In my opinion, if you unmute WebEx, it should stay unmuted, regardless of what I am doing with my system mic or mic levels. Currently this is broken.

You can see it demonstrated in this video screen recording:

https://www.icloud.com/sharedalbum/#B0JGdFryYXjqwX

 

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