Hi there,
I have run into a problem with the latest update to endpoints. Essentially what I'm seeing is the management console shows that the connector has not been seen for 7+ days, however the service is running on the endpoint. I have verified this one several affected systems. A select few systems show the service is stopped, but this could be a result of other users not signing out all the way. I know the tray icon shows the service is stopped when more than one user is on.
Rebooting the endpoint restores the connection and restarts the service. Stopping and restarting the service does not fix the problem.
I could be losing my mind here too, but it does appear that this is reoccurring. As in a week or so after rebooting, the endpoint will show up as having not communicated with the management console for over 7 days again. The endpoint will have the service stopped once again. The reason why I think I'm losing my mind is that I've done the reboot process for over 100 machines and I'm not entirely too sure if any of those were repeats. I'll have to track that better. Mine machine was the latest to show up in the list, so if it comes back in a couple weeks, I'll know for sure.
I've looked into the release notes and search the community here, haven't found anything in regards to the Endpoints behavior. Nothing in our environment has changed and not all equipment is being affected, so I'm scratching my head with this. Has anyone else experienced this?
UPDATE:
Just out of curiosity/troubleshooting sake, I attempted to uninstall AMP on one of the affected endpoints in order to reinstall it to address the problem. The process hung on trying to stop the service, so there seems to be an issue with the application... I should probably enable debugging but I'm not entirely sure that this would work effectively based on symptoms.
