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CSR1000V Can't be pinged through computer CMD

So I'm doing a laboratory activity that shows me an intro to the DevNet Sandbox. I am currently using the IOS XE on CSR and I reserved the lab and all. Properly connected to the vpn as well once the lab was setup. But I can't bring to ping the CSR1000V which has the ip address of 10.10.20.48 using cmd even when running as administrator. When I run putty however, i could access the CSR1000V and ping it as well ping the model Devbox I haven't done any changes to any of those and I'm wondering what could be the error, been days already that I've tried to troubleshoot it. The laboratory settings are in default no changes and I just can't ping the devices through cmd

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