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Display name does not update for others (Webex Windows App)

IA21
Level 1
Level 1

Hi everyone,

*Urgent help needed*

I have been using the webex app for a few months now and had no problem with my display name before. recently i had joined a course which required me to change my display name following a certain format.

After the course ended, i proceeded to change my display name back to my first and last name. However, the display name change does not update for others as it does for mine. It continues to show others my previous display name in our group meetings.

 

To note, I tried to change my display name from the Windows app, clicking my profile icon on the top left corner>Edit Profile>Display name. Same method used to change it initially.

Also to note, I have restarted the app and it shows my new display name on the profile, but not to other users

 

Thank you.

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