05-23-2024 07:19 AM
Hello,
After updating to Webex 44.5.0.29672 - my Webex application is having trouble using some audio devices. Prior to this update, I could use my AirPods, Sony WH-CH520 Headsets, and my Logitech H800 headset all via Bluetooth without any issues. I would just switch device based upon where I was at (Office, Home, Travel, etc...). However, since the update the only device that works is the H800 headset. The other devices still work with my Windows 11 Pro 23H2 for system sounds as well as other teleconferencing equipment such as MS Teams. When I try to use a headset other then the Logitech H800 with WebEx I get the error below that WebEx cannot connect to the device. This error will be random between the Speaker and the Microphone. I have no driver issues, and have tried to reinstall the application. Has anyone else seen this or have a solution for it? Thank you.