Cisco RV042 Protectlink Activation

[jpmendoza08]

Good Day,

I have a concern on our Cisco Protectlink Activation.

We have successfully activated Protectlink Web but as we have observed that when we try to restart our router,

Cisco Protectlink status is active but then when you look on license information on platform the status just states there is "Waiting...."

Web Protection no longer working..

In order for us to resolve this. We have to restore our router to factory default and then activate Protectlink and set all the settings again..

Why is this happening?

As I have said this only happens when we restart our router

Thanks.

JP Mendoza

[linksysinfo · Accepted solution]

Update to the latest firmware version for your RV042.

v3 = v4.0.4.02-tm

v1 = v1.3.13.02-tm

both fix an issue with protectlink.

Resolved Issues v3

The following problems were fixed:

• ProtectLink service does not function correctly after the router is rebooted. This occurs on routers running firmware version 4.0.2.08-tm or 4.0.3.03-tm.

v1

The following problems were fixed in firmware version 1.3.13.02-tm:

• Fixed an issue with the TrendMicro SSL certificate handling for the Cisco ProtectLink Web service.