Help RMA Request. Opened a ticket but they are asking for CCO ID?

[WAB-IT]

Hello.  I have a RV340 that I purchased from B&H Photo.

One of the WAN Ports are bad and I need an RMA.

I opened a ticket at https://mycase.cloudapps.cisco.com/

My ticket number is 695976932.

The Engineer that is assigned the ticket is asking me for a CCO ID.  I have provided him with my original purchase invoice from B&H that shows the serial number. I have also called B&H and asked them about a CCO ID that cisco is requesting. B&H was not able to help me and did not understand what it was that I was asking for.

So, can anyone here explain the proper procedure to get an RMA for the Cisco small business line or products that come with the Limited Lifetime Warranty?

https://www.cisco.com/c/en/us/products/collateral/routers/small-business-rv-series-routers/datasheet-c78-742350.html#Warrantyinformation

The Cisco RV340 Series router are covered under the Cisco Small Business Product Limited Lifetime Hardware warranty and one year of Tech Support.

Thanks

[Ramblin Tech]

A "limit" of the limited lifetime hardware warranty is that it applies only to the original purchaser of the product. Cisco is looking to confirm that you are a registered representative of the original purchaser.

It is relatively simple to self-register on CCO, if you have not done so already:

https://id.cisco.com/signin/register