The Engineer that is assigned the ticket is asking me for a CCO ID. I have provided him with my original purchase invoice from B&H that shows the serial number. I have also called B&H and asked them about a CCO ID that cisco is requesting. B&H was not able to help me and did not understand what it was that I was asking for.
So, can anyone here explain the proper procedure to get an RMA for the Cisco small business line or products that come with the Limited Lifetime Warranty?
A "limit" of the limited lifetime hardware warranty is that it applies only to the original purchaser of the product. Cisco is looking to confirm that you are a registered representative of the original purchaser.
It is relatively simple to self-register on CCO, if you have not done so already: