Internet Problem with RV042

[rkhinetun13]

Hello ,

I am having problem with Cisco RV042. There are two port WAN and DMZ for internet link. I use Wan port for internet link. Rv042 is connected to Unifi AP. Dhcp server is rvo42. normally internet is working well.sometime i see "No dat connection" at android phone.it takes too long again coming up connection for Android phone but can alway access the internet with computer.

how can solve ? i will appreciate your help.

[psandel]

Hi Sir,

My name is Puneet Sandel and I am from Cisco small business support center.

As per your issue, enable the NSD for the WAN port under WAN settings. Disable gateway and enable remote host and provide entry for the same as 8.8.8.8.

Also keep retry count to 3 and timeout time to 3 sec. 

As you said that DHCP and internet is working fine for a wired machine and does not work for AP then the issue lies with the AP settings and not with the router. You will have to check AP settings and do a packet capture to check where the packet gets dropped when you face No data connection.

For further assistance on the same, you can also contact Cisco frontline team to get a service request open with us. We will definitely help you out to check whether the issue lies with the router or with the AP.

PFB the link to contact us through phone:

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Regards,

Puneet Sandel

Technical Consulting Engineer

Global CX Centers – Small Business Support

[rkhinetun13]

Hi Psandel,

Thank for your help,

I mean, we can access the internet with wired or wireless of every computers but not working only on android.

and also, i can not ping the gw ip address of router on android phone during "No data connection error" but can ping from computer.

when i found "no data connection error" on phone, i did reboot router, after rebooting router, i can ping may be 3 times on android.

that is so strange !

let you know after testing as per your advises.

thank a lot

[psandel]

Hi Sir,

Kindly get a case open with us so that we can assist you over the remote session. We will like to ensure a timely resolution for you.

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Regards,

Puneet Sandel
Technical Consulting Engineer
Global CX Centers – Small Business Support