Last RV042 firmware v1.3.13.02 serious issue

[josuefreitas]

Hi.

As I said in  https://supportforums.cisco.com/message/3379876#3379876 we were having  some serious problems regarding the last RV042 firmware and VPN functionalities.

We proceeded the downgrade  to version 1.3.12.19 and everything is fine now. Luckily, despite the  warning that inform that all configurations will be lost when  downgrading firmware, the configurations were not lost.

I  think Cisco should release a new firmware update, remove the 1.3.13.02  from their website our, at least, give some explanation to the  community.

-Josue.

[Glenn Quesenberry]

Josue,

     Thank you for the posting, I will ensure the appropriate product team recieves and reviews your posting and suggestion.

Best Regards,

[josuefreitas]

Thanks Glenn.

If you (or someone else from Cisco) need any extra detail feel free to contact me.

Best Regards.

[cindy toy]

Hi Josue de Freitas,

I just received a notice that a new release was recently posted:

RV042 v2 firmware version 1.3.13.02-tm: http://bit.ly/mgBDna

Release notes are located here: http://www.cisco.com/en/US/products/ps9923/prod_release_notes_list.html

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

www.cisco.com/go/smallbizsupport

[josuefreitas]

Hi Cindy.

The problem, as I said in my messages, was with this exactly realease of 15/JUN/2011. If you refer to newer one please let me know.

-J

[Te-Kai Liu]

Do you have a ticket open for the issue? It would help expedite the resolution of the issue if you have it.

[josuefreitas]

I don't have. Where I can register one ?

Thanks.

[cindy toy]

Hi Josue,

Please call the Small Business Support Center @ 1-866-606-1866

One of the engineers will be able to help issue you a service request ticket.

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport

[josuefreitas]

Hi Cindy.

Thanks for your reply. I already contacted the Support Center by phone (on last Thursday) but the guy told me that he couldn't help me once my warranty was already expired (we bought the router in 2008). So he told me to report the bug here. 

Regards, Josue.