Protectlink Activated but not filtering

[creativevents]

I have a Cisco RV082 that doesn't appear to filter any selected categories. To run through what i've done so far, within the 'Web Protection' screen i've:

• enabled URL filtering
  
• configured a number of categories to filter by putting a tick in the repective business hours box
  
• set the business days to 7 days a week
  
• specified business time as 24hrs
  
• hit the save button.
  

My licence appears as activated and my platform shows as "gateway service".

I've gone on to a number of machines and all are able to access websites that fall under my blocked category (facebook for example even though i've blocked the social networking category).

Have i missed something?!?!?!

Thanks.

[jasbryan]

Jermaine,

I would make sure you are running the latest firmware on that router. There were a major update with all routers running protectlink needed to be running latest code.If you are running the latest software then

With a protect link issue you need to call SBSC @ 1-866-606-1866 and open a support case for this issue for quicker resolution.

Thanks,

Jasbryan