RV016 SIP ALG

[loicmercier]

Hi 

Since 2 week I have some problem with my voip provider .

In my pabx software (3cx) my voip provider is correctly register but sometimes i dont know why I can't received external to internal call. 

When i call my voip provider he tell me to disable sip alg of my router but in my RV016 i don't find any option sip alg.

How must i do?

My voip provider tell me to do the command line 

no ip nat service sip udp port 5060

in telnet but i search and i can't acces telnet because i don't know login/password 

Thanks for your help

Best Regard 

Loic

[Mehdi Boukraa · Accepted solution]

Hi Loic,

Can you try please from the browser :  https://IPaddress_of_rv016/f_general_hidden.htm

You will see the SIP ALG option

Please rate the post or mark as answered to help other Cisco Customers

thanks

Mehdi

[loicmercier]

Hi Mboukraa

It's works perfectly 

thank you for your help

:)