RV130 Default user name and password do not work after hard reset

[KACJR]

Greetings to the well of knowledge...

I am attempting to redeploy an RV130.  I did a hard reset on the unit using the reset button on the back (held the button in for 15 seconds).  When I attempted to log back in using the defaults cisco/cisco, I get an "Invalid user name or password.  Please try again."  I can't seem to get beyond this.  Any help is appreciated.

Thanks,

Ken

[David Harper]

That's the right process.  One thing I have seen happen before is that although you feel like you are holding the button down for more than ten seconds, you actually get a little wobble in your hand which is enough to momentarily release the button before the ten seconds are up.  At that point of course, the router will do a regular reboot instead of a factory reset.  So the first thing I would do is give it another try if you haven't already, making sure the router is positioned firmly and your hand is also comfortable.

I know this all sounds obvious, but it's easy to do even if you do this every day. If you have tried a couple of times and are confident that this is not the issue, then replacing the hardware is really the only option. Give the support centre a call, and if the router is still under warranty, they should be able to organise an RMA for you. See http://www.cisco.com/go/sbsc for contact numbers.

Cheers,
Dave.

[KACJR · Accepted solution]

I followed your instructions and tried to do a very focused reset another four times before getting to the point that the router was going to fly out the window.

I then went down a complete different rabbit hole.  The laptop that I was using to configure the router uses a Bluetooth mouse.  There is a separate USB adapter for this.  I removed the Bluetooth mouse from my system and used the laptop's touch pad instead.  Reset the router.  Pop in the default credentials and voila, I'm in.

Coincidence?

[David Harper]

Ok, that's a new one for me.  Glad you got it sorted though.

Cheers,

Dave.