RV220W Firmware Update

[colemansprinting]

Is there any timeframe on an update for the RV220W firmware?

I have had to take mine out of production due to it freezing up/locking up under medium loads. DNS queries (dig) don't respond, pings outside of the network don't respond. Pings to the router DO respond. SSH responds but I have no login info to proceed further. The config (web) page doesn't respond. Interesting enough nntp (news groups) DO respond and download fine. Eventually the unit catches up and the config page shows back up. I wish there was a way to login via the ssh to see what is going on internally with processes. I just don't have the time to sit on the phone and do troubleshooting with the techs.

I guess I will have to find time eventually. Right now my old Linksys 54G with DD-WRT is smoking the Cisco router's performance.

[mpyhala]

Hi Richard,

Thank you for posting. I have worked with several customers using the RV220W and I have one myself. I have not had any customers describe the symptoms you are seeing or anything like them. The only negative comments I've heard are about the web UI being slow during configuration and the ~2 minute boot time. If you do not have time to call support now, I would suggest the following:

1. Upgrade to the latest firmware to the latest version. (If you haven't already)
   
2. Back up the configuration file.
   
3. Factory default the router.
   
4. Reconfigure with the very basic settings. Do not load the old configuration.
   
5. Test and see if you are still seeing the problems you noted.
   

If you are seeing the same issues, call Small Business Support and describe what troubleshooting steps you followed.

Have you looked at the CPU usage when you have problems?

[colemansprinting]

I will do what you request. I can't look at the CPU usage due to the webpage being non-responsive. I will post later on my results as I am upgrading other servers at the moment