RV345 Cannot add or delete service

[KennethHall99065]

When I set up my RV345, I added several local services for port forwarding.  One became obsolete, so I attempted to delete it, and got 

Can not delete, following Tables is in use:
/services:services/service{""}/name is not configured

Apply failed, and reloading settings from device

I'm getting the same error when I try to add a new service on a new port.  I tried a factory reset and upload a backup of the config, but still get the same error.  Firmware is  1.0.03.20, but problem started on 1.0.03.19.  I'd really rather not go back and reconfigure everything from scratch again.  I saw some hits on similar issue with RV320, but nothing on RV345.  Any ideas?

[Martin Aleksandrov]

Hello,

It might be a broken configuration issue. To make sure that is the case after doing the factory reset (on firmware 1.0.03.20) please try to configure/edit/delete any new service to see if that works. Then you can upload the backup again and if the same error appears you have to contact our technical support team at:

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Regards,

Martin

[KennethHall99065]

I was originally able to add services, it was when I tried to delete one of the services I had added that this symptom appeared.  I was able to get around it by downloading the XML config, manually editing it, and then uploading it again, but I still can't maintain the service table via the web interface.  If I want to try what you suggest, it'll knock me off the net for at least 30 minutes, and I'm fairly sure it will work, but then what?  I don't see anything obvious in the XML that might trigger this, and I agree the config is probably "corrupted" somehow, but I'm not sure what to do about it (other than continuing to maintain the service table by manually fiddling the XML).