08-10-2011 04:33 AM
We have a Cisco SRP 527W router that was not showing up on the LAN. so we tried a Factory Default reset but it seems to be dead.
The power light is flashing constantly,
the 4 LAN light are constantly on,
the DSL Data light comes on for 1 sec when device is powered up.
i have tried connecting directly to a PC, the NIC reports as network cable unplugged.
i have tried the (power on device, hold down reset button, power of after 30 sec, power on after 5 sec, release reset button after 5 sec) but still "
network cable unplugged".
the firmware flash utillity will not find the NIC the device is connected to.
the router is less than a year old, is there a fix or is it a warranty replacement ?
08-12-2011 06:24 AM
Arranged RMA.
09-10-2011 09:06 AM
The Cisco Small Business Support is very useful.
And sounds like they would arrange an RMA for you.
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
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