2620XM getting System received a Software forced crash

burleyman · ‎07-12-2009

Someone was trying to update the IOS and afterwards we are getting this during reboot.

System Bootstrap, Version 12.2(7r) [cmong 7r], RELEASE SOFTWARE (fc1)

C2600 platform with 32768 Kbytes of main memory

program load complete, entry point: 0x80008000, size: 0xd06b6c

Error : memory requirements exceed available memory

Memory required : 0x0219D508

*** System received a Software forced crash ***

signal= 0x17, code= 0x4, context= 0x800805d0

PC = 0x0, Vector = 0x0, SP = 0x0

System Bootstrap, Version 12.2(7r) [cmong 7r], RELEASE SOFTWARE (fc1)

C2600 platform with 32768 Kbytes of main memory

program load complete, entry point: 0x80008000, size: 0xd06b6c

Error : memory requirements exceed available memory

Memory required : 0x0219D508

*** System received a Software forced crash ***

signal= 0x17, code= 0x4, context= 0x800805d0

PC = 0x0, Vector = 0x0, SP = 0x0

System Bootstrap, Version 12.2(7r) [cmong 7r], RELEASE SOFTWARE (fc1)

C2600 platform with 32768 Kbytes of main memory

rommon 1 >

What can I do to resolve this. I can't seem to erase or format anything to start over.

Thanks,

Mike

Giuseppe Larosa · ‎07-12-2009

Hello Mike,

you should load the old image

check if the rommon supports tfpdwnld you may need to set some parameters like ethernet ip address but you should be able to have it load an image from a tftp server directly connected to the ethernet.

Then later you can write the right image on the flash.

I remember we did for a C1721 with the same problem in this way.

Edit:

my memory failed it looks like you can only use xmodem to load a new image from 2600 rommon:

http://www.cisco.com/en/US/partner/products/hw/routers/ps259/products_tech_note09186a008009433b.shtml#image

http://www.cisco.com/en/US/products/hw/routers/ps259/products_tech_note09186a008009433b.shtml#image

the idea is still the same

Hope to help

Giuseppe

burleyman · ‎07-13-2009

I will give it a shot.

Thanks,

Mike