ASR1006 processor fault

salam.ahmad1 · ‎10-07-2019

Hi all,

Today and suddenly, I had a problem with My ASR1006, there was a logs regarding Standby processor fault, and I could not get it, here is the logs :

Oct 8 00:28:47.117: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 0/0/0 Transceiver Missing - Link Down
Oct 8 00:28:50.419: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 0/0/1 Transceiver Missing - Link Down
Oct 8 00:28:51.908: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 0/0/2 Transceiver Missing - Link Down
Oct 8 00:28:52.043: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 0/0/3 Transceiver Missing - Link Down
Oct 8 00:28:52.179: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 0/0/4 Transceiver Missing - Link Down
Oct 8 00:28:52.353: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 1/0/0 Transceiver Missing - Link Down
Oct 8 00:28:52.490: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 1/0/1 Transceiver Missing - Link Down
Oct 8 00:28:52.656: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 1/0/2 Transceiver Missing - Link Down
Oct 8 00:28:52.783: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 1/0/3 Transceiver Missing - Link Down
Oct 8 00:28:52.910: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 1/0/4 Transceiver Missing - Link Down
Oct 8 00:28:53.070: %IOSXE_RP_ALARM-6-INFO: CLEAR CRITICAL xcvr container 1/0/5 Transceiver Missing - Link Down
Oct 8 00:32:59.987: %REDUNDANCY-3-STANDBY_LOST: Standby processor fault (PEER_NOT_PRESENT)
Oct 8 00:32:59.987: %IOSXE_RP_ALARM-6-INFO: ASSERT MAJOR module R1 Secondary removed
Oct 8 00:32:59.989: %REDUNDANCY-3-STANDBY_LOST: Standby processor fault (PEER_DOWN)
Oct 8 00:32:59.989: %REDUNDANCY-3-STANDBY_LOST: Standby processor fault (PEER_REDUNDANCY_STATE_CHANGE)
Oct 8 00:33:49.726: %IOSXE_RP_ALARM-6-INFO: CLEAR MAJOR module R0 Unknown state
Oct 8 00:33:49.726: %IOSXE_RP_ALARM-6-INFO: ASSERT MAJOR module R0 Boot state
Oct 8 00:36:44.528: %IOSXE_OIR-6-ONLINECARD: Card (rp) online in slot R0
Oct 8 00:36:44.677: %IOSXE_RP_ALARM-6-INFO: CLEAR MAJOR module R0 Boot state
Oct 8 00:37:21.486: %REDUNDANCY-5-PEER_MONITOR_EVENT: Active detected a standby insertion (raw-event=PEER_FOUND(4))

here is the Show Platform diag results:

#show platform diag
Chassis type: ASR1006

Slot: 0, ASR1000-6TGE
Running state : ok
Internal state : online
Internal operational state : ok
Physical insert detect time : 00:00:43 (2d22h ago)
Software declared up time : 2d18h (04:26:45 ago)
CPLD version : 14011701
Firmware version : 16.3(2r)

Sub-slot: 0/0, BUILT-IN-6TGE
Operational status : ok
Internal state : inserted
Physical insert detect time : 00:03:51 (2d22h ago)
Logical insert detect time : 00:03:51 (2d22h ago)

Slot: 1, ASR1000-6TGE
Running state : ok
Internal state : online
Internal operational state : ok
Physical insert detect time : 00:00:43 (2d22h ago)
Software declared up time : 2d18h (04:26:45 ago)
CPLD version : 14011701
Firmware version : 16.3(2r)

Sub-slot: 1/0, BUILT-IN-6TGE
Operational status : ok
Internal state : inserted
Physical insert detect time : 00:03:51 (2d22h ago)
Logical insert detect time : 00:03:51 (2d22h ago)

Slot: R0, ASR1000-RP2
Running state : ok, standby
Internal state : online
Internal operational state : ok
Physical insert detect time : 00:00:43 (2d22h ago)
Software declared up time : 2d18h (04:18:17 ago)
CPLD version : 14111801
Firmware version : 16.3(2r)

Slot: R1, ASR1000-RP2
Running state : ok, active
Internal state : online
Internal operational state : ok
Physical insert detect time : 00:00:43 (2d22h ago)
Software declared up time : 00:00:43 (2d22h ago)
Became HA Active time : 2d18h (04:14:02 ago)
CPLD version : 14111801
Firmware version : 16.3(2r)

Slot: F0, ASR1000-ESP100
Running state : ok, active
Internal state : online
Internal operational state : ok
Physical insert detect time : 00:00:43 (2d22h ago)
Software declared up time : 2d18h (04:26:45 ago)
Hardware ready signal time : 00:00:57 (2d22h ago)
Packet ready signal time : 00:02:21 (2d22h ago)
Became HA Active time : 00:02:23 (2d22h ago)
CPLD version : 12071700
Firmware version : 16.3(2r)

Slot: F1, ASR1000-ESP100
Running state : ok, standby
Internal state : online
Internal operational state : ok
Physical insert detect time : 00:00:43 (2d22h ago)
Software declared up time : 2d18h (04:26:45 ago)
Hardware ready signal time : 00:00:58 (2d22h ago)
Packet ready signal time : 00:02:23 (2d22h ago)
CPLD version : 12071700
Firmware version : 16.3(2r)

Slot: P0, ASR1013/06-PWR-AC
State : ok
Physical insert detect time : 00:02:01 (2d22h ago)

Slot: P1, ASR1013/06-PWR-AC
State : ok
Physical insert detect time : 00:02:02 (2d22h ago)

please any solution ?

Leo Laohoo · ‎10-07-2019

Post the complete output to the command "sh version".

salam.ahmad1 · ‎10-08-2019

Here is:

Cisco IOS XE Software, Version 16.09.02
Cisco IOS Software [Fuji], ASR1000 Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 16.9.2, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Mon 05-Nov-18 19:31 by mcpre

Cisco IOS-XE software, Copyright (c) 2005-2018 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

ROM: IOS-XE ROMMON

Metroplex uptime is 3 days, 8 hours, 11 minutes
Uptime for this control processor is 3 days, 8 hours, 13 minutes
System returned to ROM by SSO Switchover at 05:56:37 EET Sat Oct 5 2019
System restarted at 06:01:06 EET Sat Oct 5 2019
System image file is "bootflash:/asr1000rpx86-universalk9.16.09.02.SPA.bin"
Last reload reason: Reload Command

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License Type: Permanent
License Level: adventerprise
Next reload license Level: adventerprise

Smart Licensing Status: Smart Licensing is DISABLED

cisco ASR1006 (RP2) processor (revision RP2) with 9997671K/6147K bytes of memory.
Processor board ID FXS2250Q433
12 Ten Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
16777216K bytes of physical memory.
1884159K bytes of eUSB flash at bootflash:.
78085207K bytes of SATA hard disk at harddisk:.
0K bytes of WebUI ODM Files at webui:.

Configuration register is 0x2102

Leo Laohoo · ‎10-08-2019

I'd upgrade the firmware first and see if the situation improves or not.

salam.ahmad1 · ‎10-09-2019

Hi,

please could you advise a recommended firmware version?

Thank you