12-21-2006 09:08 PM - edited 03-03-2019 03:09 PM
anyone knows of links about building up a callcenter from scratch? whitepapers, documentations, tutorials, whatever...thanks
12-28-2006 11:35 AM
Try these links:
http://www.cisco.com/application/pdf/en/us/guest/netsol/ns14/c643/ccmigration_09186a00800a3297.pdf
http://www.cisco.com/en/US/products/sw/custcosw/ps1973/products_feature_guide_chapter09186a00803b7e04.html
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_installation_guide_chapter09186a008007ec29.html
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