Can't connect to console port output blank.

[itofficesupport]

Regarding to our newly purchased Cisco 2900 router console port as of today I think it's not working.

Tried the follwing steps for Tshoot.
1. Changing different console cable.
2. Using different PC.
3. Using different terminal.
4. Changing the baud rate.
5. Using USB-Serial adapter.
6. Verify COM port of dev mgmt.
7. Verify console config
"line con 0
 motd-banner
 exec-banner
 exec-timeout 10 0
 timeout login response 30
 privilege level 1
 password 7 0706354F
 flush-at-activation
 logout-warning 20
 absolute-timeout 0
 login
 modem answer-timeout 15
 modem dtr-delay 5
 data-character-bits 8
 exec-character-bits 7
 special-character-bits 7
 domain-lookup
 exec
 length 24
 width 80
 history size 20
 history
  editing
 monitor
 escape-character soft DEFAULT
 escape-character DEFAULT
 autohangup session-timeout
 ip netmask-format bit-count
 ip tcp input-coalesce-threshold 20
 databits 8
 stopbits 2
 start-character 17
 stop-character 19
 speed 9600"
8. Pluging in to the Aux port.
9. Reboot.
10. Test all cables etc. to other device and the result itsworking.
11. edit transport 

Still doesn't respond, Is it a sign of faulty router console end - a hardware fault or an internal loose ribbon cable.

Please see the attached photo for the display.

Thanks

[Richard Bradfield]

Hi, so when you use the same ribbon cable that you used to try and connect to the Console port to connect to the Aux port it worked? 

see below link to general details about console and Aux port cables

http://www.cisco.com/c/en/us/support/docs/routers/1600-series-routers/46789-port-pinout.html

you have set your PC with No flow control?

HTH

Richard.

[Raja_D]

Once refer to the below 2 links to confirm if your settings are proper or not on to the new router from your laptop....

http://blog.router-switch.com/2013/05/how-to-connect-to-a-cisco-standard-console-port-rj-45/

http://etherealmind.com/putty-recomend-default-settings-network-engineer/

[leciscokid]

Might sound obvious, but did you install the Cisco USB console driver ?

http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst6880_x/hardware/installation/guide/b_c6880-X_hig/b_c6880-X_hig_appendix_01001.html