Cannot configure Serial Interface on 1721 router

[d-leonard]

Hello, I'm configuring a Series 1700 router for our T1 Frame Relay. The configuration is going well until the router will not let me set the Serial Interface.

Router<config>#interface serial0

Results in:

% Invalid Input detected at '^' marker.

The ^ points to the S in Serial.

Sorry for the simplicity of my question. I'm basically a hardware tech thrown into the Network Admin spot. Any answers appreciated. Thanks for your time.

[d-leonard]

Sorry for the delay in posting, thanks for your time. Here's the sh run:

Building configuration...

Current configuration : 612 bytes

!

version 12.2

service timestamps debug uptime

service timestamps log uptime

no service password-encryption

!

hostname burke-1721

!

enable secret 5 $1$VF07$ucOJaHE5R2AqJjqJor0by1

enable password

!

ip subnet-zero

!

isdn switch-type basic-5ess

!

!

!

interface BRI0

no ip address

shutdown

isdn switch-type basic-5ess

!

interface FastEthernet0

ip address xxx.xxx.x.xxx 255.255.255.0

speed auto

full-duplex

!

ip classless

no ip http server

!

!

dialer-list 1 protocol ip permit

dialer-list 1 protocol ipx permit

!

line con 0

line aux 0

line vty 0 4

password .

login

!

no scheduler allocate

end

[Thotsaphon Lueangwattanaphong]

Haven't seen the card shown up.

Does it allow you to do a "show diag" command? If yes, Please post it here.

Toshi

[lamav]

Toshi, the very link you provided says that the all 1700 series routers, except the ones in the "note:" support this WIC on all IOS versions.

[John Blakley]

I'm confused:

You posted that your version is:

Ver. 12.2<5.5>T

But your "sh ver" shows:

System image file is "flash:c1700-y-mz.122-4.YA2.bin"

I would update the IOS on the router, and see if you can see it then. You may also want to try to take the card out and reseat it.

HTH,

John

[Thotsaphon Lueangwattanaphong]

Victor,

Document says that 1600(2) , 1600R(2), 1700(3) , 2600, 2600XM, 3600, and 3700 support WIC-1DSU-T1. I've not seen C1721. The poster said that other 4 1700 routers is working fine. Got confused.

Toshi

[d-leonard]

Thanks for your reply, sorry for the delay in posting. Here's the diag:

burke-1721#show diag

Slot 0:

C1721 1FE Mainboard Port adapter, 2 ports

Port adapter is analyzed

Port adapter insertion time unknown

EEPROM contents at hardware discovery:

Hardware Revision : 1.0

PCB Serial Number : FOC070802CJ

Part Number : 73-7546-01

Board Revision : A0

Fab Version : 04

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF 40 03 5A 41 01 00 C1 8B 46 4F 43 30 37 30

0x10: 38 30 32 43 4A 82 49 1D 7A 01 42 41 30 02 04 FF

0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

WIC Slot 0:

BRI U - 2091

Hardware revision 4.0 Board revision A0

Serial number 0025587374 Part number 800-01834-03

Test history 0x00 RMA number 00-00-00

Connector type WAN Module

EEPROM format version 1

EEPROM contents (hex):

0x20: 01 09 04 00 01 86 6E AE 50 07 2A 03 00 00 00 00

0x30: 50 01 37 00 00 10 24 01 FF FF FF FF FF FF FF FF

[d-leonard]

On the back of the router the WIC 0 OK light is on.