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Cisco 1861 router continiously rebooting

Claas_Wassenaar
Level 1
Level 1

Hi everyone! I have a problem with Cisco C1861-SRST-F/K9, it's continiously rebooting. I'll be thankful if you can help me. Here is a log captured from console:


Self decompressing the image : ###################################################################################################################################################################################################################################### [OK]

Smart Init is enabled
smart init is sizing iomem
ID            MEMORY_REQ                 TYPE
0X00135430 Onboard PVDM2 SIMM
0X00003960 Onboard Ethernet
0X000F3BB0 public buffer pools
0X00703000 public particle pools
TOTAL:          0X0092F940

If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
configuration or there is a software problem and
system operation may be compromised.
Rounded IOMEM up to: 9Mb.

adjusted iome size up to minimum size of: 0X00C00000
Using 4 percent iomem. [12Mb/256Mb]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C1861 Software (C1861-IPVOICE-M), Version 12.4(20)T1, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Wed 24-Sep-08 13:37 by prod_rel_team

%Software-forced reload


13:49:51 UTC Mon Mar 7 2011: Unexpected exception to CPU: vector 700, PC = 0x802557DC, LR = 0x80255738

-Traceback= 0x802557DC 0x80255738 0x82408C94 0x82408D54 0x8101E080 0x8101E378 0x802577F0 0x8025A1C0

CPU Register Context:
MSR = 0x00029032  CR  = 0x22008042  CTR = 0x810421D0  XER   = 0x00000000
R0  = 0x00008000  R1  = 0x84A94778  R2  = 0xFFF5FFF5  R3    = 0x00000004
R4  = 0x00000004  R5  = 0x83960000  R6  = 0x00009032  R7    = 0xF0000000
R8  = 0x00FFFFFF  R9  = 0x840BB98C  R10 = 0x00000000  R11   = 0x00000000
R12 = 0x42008048  R13 = 0xFFF5696C  R14 = 0x8101E314  R15   = 0x00000000
R16 = 0x00000000  R17 = 0x00000000  R18 = 0x00000000  R19   = 0x00000000
R20 = 0x00000000  R21 = 0x00000000  R22 = 0x00000000  R23   = 0x00000000
R24 = 0x00000000  R25 = 0x00000000  R26 = 0x83FC0000  R27   = 0x83390000
R28 = 0x83FB0000  R29 = 0x83BC0000  R30 = 0x00000000  R31   = 0x00000000

File flash:crashinfo_20110307-134951 Device Error :No such device

=== Flushing messages (13:49:51 UTC Mon Mar 7 2011) ===

Queued messages:
*Mar  7 13:49:51.715: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Mar  7 13:49:51.683: %ESWMRVL_FLTMG-5-WARNING: Warning: ILP HW Init failed
*Mar  7 13:49:51.683: %ESWMRVL_FLTMG-7-INTERNAL_ERR: Internal error:
Couldn't  initialize the Switch,  -Traceback= 0x8102A034 0x80082588 0x82408C94 0x82408D54 0x8101E080 0x8101E378 0x802577F0 0x8025A1C0
No warm reboot Storage
*** System received a Software forced crash ***
signal= 0x17, code= 0x700, context= 0x841aca30
PC = 0x802557dc, Vector = 0x700, SP = 0x84a94778

System Bootstrap, Version 12.4(11r)XW3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2007 by cisco Systems, Inc.

C1860 series platform with 262144 Kbytes of main memory

Readonly ROMMON initialized
program load complete, entry point: 0x80015000, size: 0xb700
program load complete, entry point: 0x80015000, size: 0xb700

program load complete, entry point: 0x80020000, size: 0x1bb8d18

6 Replies 6

cadet alain
VIP Alumni
VIP Alumni

Hi,

Can you take off that ethernet switch module and try to reboot.

Regards.

Alain.

Don't forget to rate helpful posts.

Ethernet ports are onboard. I can't take it off.

Leo Laohoo
Hall of Fame
Hall of Fame

*Mar  7 13:49:51.683: %ESWMRVL_FLTMG-5-WARNING: Warning: ILP HW Init failed
*Mar  7 13:49:51.683: %ESWMRVL_FLTMG-7-INTERNAL_ERR: Internal error:

Your ESW is s crewed.

shyshanm
Cisco Employee
Cisco Employee

Hi Shahin,

This issue looks more like the router crash would have happened by hitting IOS bugs.

I would request you to open a TAC case to investigate more about the crash.

-Shyam.

Claas_Wassenaar
Level 1
Level 1

Initially after issuing dir flash: command under ROMMON mode there was no output from that command. After replacing Compact Flash, dir flash: command is working, but the problem remains the same.

You can look for the "dev" command in ROMMON. It displays all  the file systems. Check the flash for valid IOS image. Check the memory  requirements for the IOS both for flash and DRAM.