CISCO 800 SERIES AND NETWORK PRINTER HP

[rizosv]

Hello, i 'm having a problem connecting a network printer HP P2015 with my domain the problem is when i setting up manually ip i cannot see the printer in my network. When i reseting the printer and change it to another network router then i see the interface and can make some changes. 

Building configuration...

Current configuration : 2564 bytes
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname AudiRouter
!
boot-start-marker
boot-end-marker
!
!
no aaa new-model
ip cef
!
!
!
!
!
multilink bundle-name authenticated
!
!
!
!
username administrator privilege 15 password 0 
!
! 
!
crypto isakmp policy 1
 encr 3des
 authentication pre-share
 group 2
crypto isakmp key  address 0.0.0.0 0.0.0.0
!
!
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac 
 mode transport
!
crypto ipsec profile CiscoCP_Profile1
 set transform-set ESP-3DES-SHA 
!
!
!
!
!
interface Tunnel0
 bandwidth 1000
 ip address 172.20.1.7 255.255.255.0
 no ip redirects
 ip mtu 1400
 ip nhrp authentication PZDMVPN1
 ip nhrp map multicast 195.97.78.36
 ip nhrp map 172.20.1.1 194.219.58.98
 ip nhrp map multicast 194.219.58.98
 ip nhrp map 172.20.2.1 195.97.78.36
 ip nhrp network-id 100000
 ip nhrp holdtime 360
 ip nhrp nhs 172.20.1.1
 ip nhrp nhs 172.20.2.1
 ip nhrp registration no-unique
 ip nhrp cache non-authoritative
 ip tcp adjust-mss 1360
 delay 1000
 tunnel source Dialer0
 tunnel mode gre multipoint
 tunnel key 100000
 tunnel protection ipsec profile CiscoCP_Profile1
!
interface BRI0
 no ip address
 encapsulation hdlc
 shutdown
!
interface ATM0
 no ip address
 atm ilmi-keepalive
 pvc 8/35 
  encapsulation aal5mux ppp dialer
  dialer pool-member 1
 !
 dsl operating-mode auto 
!
interface FastEthernet0
!
interface FastEthernet1
!
interface FastEthernet2
!
interface FastEthernet3
!
interface Dot11Radio0
 no ip address
 shutdown
 speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0 54.0
 station-role root
!
interface Vlan1
 ip address 192.168.3.1 255.255.255.0
 ip nat inside
 ip virtual-reassembly
!
interface Dialer0
 ip address negotiated
 ip nat outside
 ip virtual-reassembly
 encapsulation ppp
 dialer pool 1
 dialer-group 1
 ppp authentication chap pap callin
 ppp chap hostname spr706@otenet.gr
 ppp chap password 0 ik_wqi3
 ppp pap sent-username xxxxxx@otenet.gr password xxxxxxx
!
router eigrp 65002
 network 172.20.1.0 0.0.0.255
 network 172.21.0.0 0.0.0.255
 network 192.168.3.0
 no auto-summary
!
ip route 0.0.0.0 0.0.0.0 Dialer0
ip route 10.0.4.0 255.255.255.0 172.20.1.1
ip route 10.0.6.0 255.255.255.0 172.20.1.1
ip route 10.112.0.0 255.255.0.0 172.20.1.1
!
!
ip http server
no ip http secure-server
!
!
!
!
!
control-plane
!
!
line con 0
 logging synchronous
 no modem enable
line aux 0
line vty 0 4
 exec-timeout 120 0
 login local
!
scheduler max-task-time 5000
end

[Mark Malone]

Hi

so are you connecting the printer direct to the 800 layer 2 ports or is it connected to a switch locally behind it ?

when you give it a static ip address what shows in the arp table is it complete with mac address associated with it for the printer  ?

[rizosv]

Hi,

no direct but with switch but i tried it and direct and clear the arp table.

with show arp 

Protocol  Address          Age (min)  Hardware Addr   Type   Interface
Internet  192.168.3.1             -   001a.2f30.8756  ARPA   Vlan1
Internet  192.168.3.15            0   Incomplete      ARPA   
Internet  192.168.3.16           27   0000.8594.5289  ARPA   Vlan1
Internet  192.168.3.22            0   001d.9274.8a27  ARPA   Vlan1
Internet  192.168.3.23            1   001a.4b18.6ee5  ARPA   Vlan1
Internet  192.168.3.24            0   000f.fe52.89dd  ARPA   Vlan1
Internet  192.168.3.25            6   000f.fe52.8aa1  ARPA   Vlan1
Internet  192.168.3.27            8   000f.fe1d.69ca  ARPA   Vlan1
Internet  192.168.3.31            0   Incomplete      ARPA   
Internet  192.168.3.40            0   Incomplete      ARPA   (this is the static a gave to the printer) 
Internet  192.168.3.52            0   001a.a0e1.53db  ARPA   Vlan1
Internet  192.168.3.53            0   0019.b914.171b  ARPA   Vlan1
Internet  192.168.3.55           38   000b.97de.9212  ARPA   Vlan1
Internet  192.168.3.74            0   Incomplete      ARPA   
Internet  192.168.3.153          48   0001.030e.3638  ARPA   Vlan1
Internet  192.168.3.240          76   001e.0b04.aa21  ARPA   Vlan1
Internet  192.168.3.250           0   90b1.1c32.35f1  ARPA   Vlan1

[Mark Malone]

ok why is the mac address is incomplete at layer 2 for that ip address thats what you need to check  ,

the first thing a device does when it comes online is broadcast its mac address to the port , the mac then gets added to the CAM table and then the ARP table to resolve to ip whether static or dynamic

put a laptop in the same port that the printer is in and see if that works ok with same static ip address as a test to rule out the router or switch first

[rizosv]

i put a laptop in the same port and i didn't have any problem getting ip and Internet and my computer is discoverable from my network.  

Is this a problem that i have proxy server ?

[Mark Malone]

Yes so its not the network then in terms of the switch and router really ,something else could be blocking it at higher layers , cant say off my head whether its a proxy or not but it would be something to check but I would also look at why its working on one router and not this one , is there something specific security wise set on the printer itself also , does it work if you dhcp it rather than static as a test , you want your printers static but its something to check , also its not mac bound to a port secure and has to have anything specifically configured for it to work like the other switch its working on

a wireshark on the working port and non working printer port may show you something too , if one side is not communicating back and what you should be seeing on the working side

[Richard Burts]

I do not see anything in the router config that looks like it would cause these symptoms. What kind of switch is connecting the printer and the router. Can you post the configuration of the switch ports for printer and router connections?

It might be helpful to turn on debug for arp (and make sure that logging is enabled - logging monitor and/or logging buffer), then power up the printer. Look for debug output with address 192168.3.40 and post the output.

HTH

Rick

[rizosv]

sorry for the delay but something came up.  refer to your question it is a cisco switch 2960 series the main problem is i don't have access. no console no nothing! do you have any ideas for that. 

what do you mean the ports from the printer? via print server i see that the port of the printer is 9100. is it helpful?

[Mark Malone]

well what I was saying was you know the networks ok as when you connect a laptop to the same port it works fine so you need to check the switch port see what way it setup and compare it to the port that is working for you when the printers connected , is there a reason you don't have access do you not maintain it ?

you really need full access to troubleshoot something that's connected to it

[rizosv]

i will try to have full access to see what is going on! when i have more details i will post again

[Mark Malone]

yes it would really help to have access to the switch where its connected  , the one thing you could check probably without access to the switch if you have diagrams and notes on the local network , are the printers on the same vlan as the laptop would as the laptop worked fine

and one thing we noticed on the router was arp ip was there but the mac wasn't complete at layer 2 , as a temp workaround if you dont have access to the switch why not plug it into the router itself , I see free ports there, see if its working and if still having an issue you could try statically assigning the mac to the arp ip address for the printer on the router itself like below see if that works for you just to get it up and running , you can always look at the switch then when you have access

arp 1.1.1.1 0000.0001.0003 arpa