Hi
We are having an issue with our Cisco 819 LTE connected to a 4G(LTE) Telstra Broadband (Australia) connection and was wondering if any Guru's might be able to help. We recently installed a Cisco 819 LTE router to use in place of our Telstra 4G(LTE) USB Modem.
When the router was first installed we were getting a great connection, yet now 3 weeks on we are getting high pings and slow(er) speeds.
When we disconnect the Cisco 819 and connect up the USB 4G Modem we are back to getting a great connection.
If someone could look at the information below and see if anything is obvious or whether there is something else I might be
missing that would be great. I have included the speed test results, Cisco 819 Cellular Stats and Config.
NOTE: We have done an isolation test with just one PC connected to the Cisco with exactly same results.
------------------------------------------
Speed Test Stats:
------------------------------------------
Cisco 819 - Previous Tests: Ping 42ms Download Speed: 61Mbps
Cisco 819 - Current Tests: Ping 90ms Download Speed: 42Mbps
Telstra 4G(LTE) USB - Current: Ping 41ms Download Speed: 69Mbps (Has always been around this)
-----------------------------------------------------
Cisco 819 LTE Cellular Statistics
-----------------------------------------------------
Hardware Information
====================
Modem Firmware Version = SWI9200X_03.05.19.04
Modem Firmware built = 2012/09/17 17:57:14
Hardware Version = 10
International Mobile Subscriber Identity (IMSI) = 505013469462508
International Mobile Equipment Identity (IMEI) = 359470040207872
Integrated Circuit Card ID (ICCID) = 89610180724714000063
Mobile Subscriber International Subscriber
IDentity Number (MSISDN) =
Current Modem Temperature = 0 deg C
Profile Information
====================
Profile password Encryption level: 7
Profile 1 = ACTIVE* **
--------
PDP Type = IPv4
Access Point Name (APN) = telstra.extranet
Authentication = None
Username:
Password: 10
Primary DNS address = 10.4.182.22
Secondary DNS address = 10.4.81.105
* - Default profile
** - LTE attach profile
Configured default profile for active SIM 0 is profile 1.
Data Connection Information
===========================
Data Transmitted = 133924783 bytes, Received = 566088403 bytes
Profile 1, Packet Session Status = ACTIVE
Primary DNS address = 10.4.182.22
Secondary DNS address = 10.4.81.105
Profile 2, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 3, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 4, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 5, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 6, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 7, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 8, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 9, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 10, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 11, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 12, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 13, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 14, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 15, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Profile 16, Packet Session Status = INACTIVE
Inactivity Reason = Unknown
Network Information
===================
Current System Time = Wed Nov 12 1:7:44 2014
Current Service Status = Normal
Current Service = Packet switched
Current Roaming Status = Home
Network Selection Mode = Automatic
Network = Telstra
Mobile Country Code (MCC) = 505
Mobile Network Code (MNC) = 1
Packet switch domain(PS) state = Attached
Registration state(EMM) = Registered
Tracking Area Code (TAC) = 28772
Cell ID = 146202115
Primary Scrambling Code = 65535
Radio Information
=================
Radio power mode = ON
Channel Number = 1275
Current Band = LTE
Current RSSI = -81 dBm
Current RSRP = -104 dBm
Current RSRQ = -4 dB
Current SNR = 19.0 dB
LTE Technology Preference = AUTO
LTE Technology Selected = LTE
Modem Security Information
==========================
Active SIM = 0
SIM switchover attempts = 0
Card Holder Verification (CHV1) = Disabled
SIM Status = OK
SIM User Operation Required = None
Number of CHV1 Retries remaining = 3
GPS Information
==========================
GPS Info
-------------
GPS Feature: enabled
GPS Port Selected: Dedicated GPS port
GPS State: GPS disabled
SMS Information
===============
Incoming Message Information
----------------------------
SMS stored in modem = 0
SMS archived since booting up = 0
Total SMS deleted since booting up = 0
Storage records allocated = 25
Storage records used = 0
Number of callbacks triggered by SMS = 0
Number of successful archive since booting up = 0
Number of failed archive since booting up = 0
Outgoing Message Information
----------------------------
Total SMS sent successfully = 0
Total SMS send failure = 0
Number of outgoing SMS pending = 0
Number of successful archive since booting up = 0
Number of failed archive since booting up = 0
Last Outgoing SMS Status = SUCCESS
Copy-to-SIM Status = 0x0
Send-to-Network Status = 0x0
Report-Outgoing-Message-Number:
Reference Number = 0
Result Code = 0x0
Diag Code = 0x0 0x0 0x0 0x0 0x0
SMS Archive URL =
Error Information
=================
This command is not supported on 4G modems.
Modem Crashdump Information
===========================
Modem crashdump logging: off
-----------------------------------------------------
Cisco 819 LTE Config
-----------------------------------------------------
Current configuration : 2243 bytes
!
! Last configuration change at 00:50:03 UTC Wed Nov 12 2014 by support
!
version 15.4
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname STG_RTR01
!
boot-start-marker
boot system flash c800-universalk9-mz.SPA.154-2.T.bin
boot-end-marker
!
aqm-register-fnf
!
no logging console
enable secret 5 $1$B2JR$OT3FTbUc9B0ZKc0KegS551
!
no aaa new-model
!
!
!
!
!
!
!
!
!
!
!
!
!
!
ip cef
no ipv6 cef
!
!
!
!
!
multilink bundle-name authenticated
!
chat-script lte "" "AT!CALL1" TIMEOUT 20 "OK"
!
!
!
!
!
!
license udi pid C819G-4G-G-K9 sn FGL183122EH
!
!
username support password 7 03075405085C2258635A
!
!
!
!
!
controller Cellular 0
!
!
!
!
!
!
!
!
!
!
!
!
interface Cellular0
ip address negotiated
ip flow ingress
ip nat outside
ip virtual-reassembly in
encapsulation slip
dialer in-band
dialer idle-timeout 0
dialer string lte
dialer watch-group 1
dialer-group 1
async mode interactive
!
interface Ethernet5
no ip address
!
interface FastEthernet0
no ip address
!
interface FastEthernet1
no ip address
!
interface FastEthernet2
no ip address
!
interface FastEthernet3
no ip address
!
interface GigabitEthernet0
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0
no ip address
shutdown
clock rate 2000000
!
interface Vlan1
ip address 10.0.0.138 255.255.255.0
ip flow ingress
ip nat inside
ip virtual-reassembly in
!
interface Dialer0
no ip address
!
ip forward-protocol nd
no ip http server
no ip http secure-server
!
!
ip nat inside source list NAT interface Cellular0 overload
ip route 0.0.0.0 0.0.0.0 Cellular0
!
ip access-list extended NAT
permit ip 10.0.0.0 0.0.0.255 any
!
dialer-list 1 protocol ip permit
!
!
control-plane
!
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!
!
!
!
!
!
line con 0
login local
no modem enable
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
stopbits 1
line 3
script dialer lte
no exec
rxspeed 100000000
txspeed 50000000
line vty 0 4
login local
transport input all
!
scheduler allocate 20000 1000
