Cisco 887 %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH:

[Networkx]

I got a 887 router providing primary service through ADSL and backup connectivity via 4G.

Yesterday my 4G stopped working and now I am receiving below error.

I also tried turning off cellular interface and then turned off lte controller, but it didnt help.

*Jan 6 10:36:56.721 xxxx: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Mismatch detected between installed modem Unknown modem on SKU type C887VAG-4G-GA-K9. Expected modem for this SKU is MC7304
*Jan 6 10:36:56.721 xxxx: %CELL_MSG-1-POWER_SAVE_MODE: Cellular0 is in Power save mode. Reset Command ignored.
*Jan 6 10:37:17.925 xxxx: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP

*Jan 6 10:38:09.105 xxxx: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Mismatch detected between installed modem Unknown modem on SKU type C887VAG-4G-GA-K9. Expected modem for this SKU is MC7304
*Jan 6 10:38:09.105 xxxx: %CELL_MSG-1-POWER_SAVE_MODE: Cellular0 is in Power save mode. Reset Command ignored.
*Jan 6 10:38:30.308 xxxx: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP

any ideas ?

[Georg Pauwen]

Hello,

you could be hitting this bug:

4G modm not working with "%PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH" error
CSCuv22479
Description
Symptom:
4G modm not working with "%PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH" error

Conditions:
With IOX images 15.5(2)T and later

Workaround:
Downgrade the IOX to 15.5(1)T1 or earlier

[Networkx]

This is strange.

i got dozen of other 887 devices with same config and ios but none is having any issues