Got timeout accessig website

[GastonG]

Hello,

I have a cisco SMB RV345. FW load 1.0.03.17. The device has not CLI so it is only Web Interface.

We are facing an issue where we cannot access a portal of one of our clients. (got a timeout)

Digging into the database this seems to be related to the mss paramenter to my LAN. The issue is that seems to be that mss cannot be set on RV345. I tried to reduce the MTU on the WAN but it made no change.

Security features are all disable.

Firewall is disabel

any idea? 

[Georg Pauwen]

Hello,

what did you change the MTU to ? A value of 1400 should be sufficient to access all websites, did you try that value ?

[GastonG]

No. I tried 1452 and 1436 on the wan MTU. I was lookimg foward if the MSC
can be modified.

I will give it a shot tomorrow morning.

[GastonG]

Hello @Georg Pauwen 

It did not work. Same issue.

[Georg Pauwen]

Hello,

what is the URL ?

[Vishnu Vardhan S]

Hi , Can you let me know how its 1400 bytes is enough for website 

[jesse7Tzz]

Maybe value of 1400 should be sufficient, but in my case - it didn't help. Sometimes it's about specific technical problems, but sometimes it's even about SEO things, like meta data of every website. Did you hear something about Operatio Marketing company? I've read a lot of positive reviews about these guys, and want to order some development and promotion services.

[Georg Pauwen]

Hello,

what is the URL of the website your are trying to reach ?

http(s)://?.?.?

[gastongarnelo]

Hello @Georg Pauwen 

The site is proveedores.ford.com as you go into that site you got redirect to the web login page. This is when I am behind the router it fails. If connect my PC directly to the ISP works perfect.

If I tested from home, works perfect. If i am connected to the VPN it also fails.

[Georg Pauwen]

Hello,

I cannot even resolve that site. Are you sure that is the correct URL ? Can you post a screenshot ?

[Vishnu Vardhan S]

The URL seems to be correct. 

https://corp.sts.ford.com/adfs/oauth2/authorize?resource=urn:aris:caas:weblogin:prod&response_type=code&client_id=urn%3Aaris%3Acaas%3Anative%3Aprod&state=001590336176398dZiQ8MczR&redirect_uri=https%3A%2F%2Fwww.proveedores.ford.com%2Foidcclient%2Fredi...

It is redirecting to above link

[Georg Pauwen]

Looks like they might have geoblocked that site.I get redirected to yet a different URL.

Either way, from a DOS prompt, type:

ping -l 1400 proveedores.ford.com

Do you get a valid response ? 

[Vishnu Vardhan S]

C:\Users\vishns>ping -l 1400 proveedores.ford.com
Ping request could not find host proveedores.ford.com. Please check the name and try again.

C:\Users\vishns>ping proveedores.ford.com
Ping request could not find host proveedores.ford.com. Please check the name and try again.

C:\Users\vishns>

That's seems to be not working 

[Vishnu Vardhan S]

https://www.isitdownrightnow.com/proveedores.ford.com..html this showing it as down.