ISR4221/K9 won't display navigation menu

[EWzar]

As a beginner, I am faced with issues that perplex my day. I need to gain access to the PING /TRACEROUTE to troubleshoot a critical feed. The ISR4221/K9 won't display the Navigation Menu. Is there a reason this is happening? Is there a solution?

[Mark Elsen]

 - Check if this solution can help : https://community.cisco.com/t5/routing/webui-menu-not-showing/m-p/4438889#M353381

 M.

[Richard Burts]

For many of us the primary access for ping and for traceroute is via the command line. Am I correct in understanding that you prefer the web interface? In that case please provide details of how your 4221 is configured, especially for http server etc.