Issue updating ASA 5505 Software via ASDM

[Simon.peters1]

Hello all,

Is anyone else having issues updating the software on an asa via the ASDM? I am using the wizard and login ok but the wizard fails and comes up with an error saying "Unable to upload wizard successfully" I have tried on multiple devices and different connections.

I also can't appear to log a TAC case, the page just doesn't load, I have tried different pc's and also different browsers. I can logon but as soon as I press open case it the page just goes around and around with the circle logo?

Cheers,
Si

[Julio E. Moisa]

Hi Simon,

Yeap the page is taking long time to load, I think it will be ready soon, you could try again later. What ASDM version are you using?, below you will find a link to upgrade the image using command line:

http://www.cisco.com/c/en/us/support/docs/security/asa-5500-x-series-next-generation-firewalls/200142-ASA-9-x-Upgrade-a-Software-Image-using.html

Hope it is useful

:-)

[Simon.peters1]

Thanks I will check the link out. I think it's 7.1 but I have tried various ASA's in various locations with the same result.

I did call Cisco earlier and they said they would look into to it but that was hours ago. It's been happening for a couple of days. 

Thanks for your reply!

[Simon.peters1]

Hi All,

Just an update I have spoken to Cisco and it turns out my contract has expired. I can't believe this is normal behavior when it does..... why is there no message about it and a web page just not loading.

Anyway renewed and all ok.

Thanks!

[Richard Burts]

Simon

Thanks for the update. Glad to know that you have resolved the issue and that it turned out to be an expiration of your support contract. I agree that it is very much not the expected behavior that the page just would not load. I would certainly expect some error message about no valid contract (or even better a message about expired contract).

HTH

Rick