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On reset of my DPQ3925 Cisco Router Modem I lost access to admin

On reset of my DPQ3925 Cisco Router Modem I lost access to the admin password control and I am stuck with the default?  I did all the typical google help and tech support from Cisco and the internet service provider cannot figure it out? Apologies if this is a noobish question but I have done the standard admin admin- admin password- admin localpassword tried password with cap, tried all while on wifi connection with default login.

Any more ideas or even a reasonable explanation of how this could even happen?

Thanks in advance Ed

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