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Beginner

Problem with 857

Was wondering if anyone could help me fugure out whats wrong with our 857 router. We wanter to upgrade our network with some vpn options, and chose the 857 router (none wlan). The problem is that we dont get an IP from our ISP. When we talk to the ISP they say that they have connection with the router, but for some reason the ip they send out doesnt stick.

We have the newest ios and the right settings(we think). Logicly, the problem seems to be something with the DHCP client thingy...

When debugging, the ISP and our router is communicating, but nothing more.

How do we continue our troubleshooting? Any ideas what the problem can be? What config should I have regarding the dhcp client protocol?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Master

Re: Problem with 857

Hi,

most likely your ISP is using bridged and not routed encapsulation. Please configure:

interface ATM0.1 point-to-point

no ip address

no ip nat outside

no ip virtual-reassembly

bridge-group 1

interface BVI1

ip address dhcp

ip nat outside

bridge irb

bridge 1 route ip

no ip nat inside source list 1 interface ATM0.1 overload

ip nat inside source list 1 interface BVI1 overload

Let us know, please rate useful posts using the scrollbox below!

View solution in original post

Hall of Fame Master

Re: Problem with 857

Hi,

PVC 8/35 is down due to OAM failure, beside it never receives anything.

Try:

int atm0.1

pvc 8/35

no oam-pvc manage

If that doesn't resolve, something is wrong with config by ISP side.

View solution in original post

19 REPLIES 19
Hall of Fame Master

Re: Problem with 857

Please send router configuration and the technical details from ISP (eg, if PPP is used, VCI/VPI, etc)

Beginner

Re: Problem with 857

Here are the config andsome other files that might come in handy.

Hall of Fame Master

Re: Problem with 857

Hi,

most likely your ISP is using bridged and not routed encapsulation. Please configure:

interface ATM0.1 point-to-point

no ip address

no ip nat outside

no ip virtual-reassembly

bridge-group 1

interface BVI1

ip address dhcp

ip nat outside

bridge irb

bridge 1 route ip

no ip nat inside source list 1 interface ATM0.1 overload

ip nat inside source list 1 interface BVI1 overload

Let us know, please rate useful posts using the scrollbox below!

View solution in original post

Beginner

Re: Problem with 857

Thanks man! That worked just fine, beside from the automatic DNS server update... but we solved that by statictly tell the router about the dns server addresses.

The next item on the "To do List" is to arrange VPN passthrough to our win2k server. If we have any problems in that area we will surely be using this forum again!

Hall of Fame Master

Re: Problem with 857

Good to know it worked. To automatize dns, configure:

ip domain-lookup

ip dns server

and configure clients (static or dhcp), to use router's inside address as dns.

Thanks for the nice rating, good luck and happy X-mas!

Beginner

Re: Problem with 857

The router whent down again when we changed it's location from the testenvironment to the real location.

What happens is that the BVI1 interface is always down for some reason and we dont get any response from ISP. In this post I've included config, debug etc for troubleshooting.

Hall of Fame Master

Re: Problem with 857

Hi,

Please collect "show dsl interface", "show atm pvc 8/35". No need to use atachments, it's little output.

Beginner

Re: Problem with 857

show dsl interface

ATM0

Alcatel 20190 chipset information

ATU-R (DS) ATU-C (US)

Modem Status: Showtime (DMTDSL_SHOWTIME)

DSL Mode: ITU G.992.3 (ADSL2) Annex A

ITU STD NUM: 0x03 0x2

Chip Vendor ID: 'STMI' 'BDCM'

Chip Vendor Specific: 0x0000 0x6207

Chip Vendor Country: 0x0F 0xB5

Modem Vendor ID: 'CSCO' ' '

Modem Vendor Specific: 0x0000 0x0000

Modem Vendor Country: 0xB5 0x00

Serial Number Near: FCZ1141R4Y3

Serial Number Far:

Modem VersChip ID: C196 (0)

DFE BOM: DFE3.0 Annex A (1)

Chip ID: C196 (0)

DFE BOM: DFE3.0 Annex A (1)

Capacity Used: 99% 100%

Noise Margin: 7.0 dB 7.0 dB

Output Power: 18.5 dBm 10.0 dBm

Attenuation: 11.0 dB 3.0 dB

Defect Status: None None

Last Fail Code: None

Watchdog Counter: 0x47

Watchdog Resets: 0

Selftest Result: 0x00

Subfunction: 0x00

Interrupts: 65998 (0 spurious)

PHY Access Err: 0

Activations: 2

LED Status: ON

LED On Time: 100

LED Off Time: 100

Init FW: init_AMR-3.0.014_no_bist.bin

Operation FW: AMR-3.0.014.bin

FW Source: embedded

FW Version: 3.0.14

DS Channel1 DS Channel0 US Channel1 US Channel0

Speed (kbps): 0 11715 0 1210

Cells: 0 0 0 7

Reed-Solomon EC: 0 0 0 0

CRC Errors: 0 0 0 0

Header Errors: 0 0 0 0

Total BER: 0E-0 0E-0

Leakage Average BER: 0E-0 0E-0

Interleave Delay: 0 58 0 15

ATU-R (DS) ATU-C (US)

Bitswap: enabled enabled

Bitswap success: 0 0

Bitswap failure: 0 0

LOM Monitoring : Disabled

DMT Bits Per Bin

000: 0 0 0 0 0 0 0 8 A C C D E E E E

010: F F F F F F F F F E E D D C B A

020: 0 0 C D E E F F F F F F F F F F

030: F F F F F F F F F F F F F F F F

040: F F F F F F F F F F F F F F F F

050: F F F F F F F F F F F F F F F F

060: F F F F F F F F F F F F F F F F

070: F F F F F F F F F F F F F F F F

080: F F F F E F F F F F F F F E F F

090: F F E E E E 2 E E E E E E E E E

0A0: E E E E E E E E E E E E E E E E

0B0: E E E E E E E E E E E E E E E D

0C0: E E E E E E D D E D E E E E E D

0D0: E E E E E E E E E E D D D E D D

0E0: D E D D D D E D E E D E E D D D

0F0: D D D D D D D D D D D E D D E E

DSL: Training log buffer capability is not enabled

erik#show atm pvc 8/35

Description: N/A

ATM0.1: VCD: 1, VPI: 8, VCI: 35

UBR, PeakRate: 1210 (2854 cps)

AAL5-LLC/SNAP, etype:0x0, Flags: 0xC20, VCmode: 0x0, Encapsize: 12

OAM frequency: 10 second(s), OAM retry frequency: 1 second(s)

OAM up retry count: 3, OAM down retry count: 5

OAM END CC Activate retry count: 3, OAM END CC Deactivate retry count: 3

OAM END CC retry frequency: 30 second(s),

OAM SEGMENT CC Activate retry count: 3, OAM SEGMENT CC Deactivate retry count: 3

OAM SEGMENT CC retry frequency: 30 second(s),

OAM Loopback status: OAM Sent

OAM VC Status: Not Verified

ILMI VC status: Not Managed

VC is managed by OAM.

InARP frequency: 15 minutes(s)

InPkts: 0, OutPkts: 0, InBytes: 0, OutBytes: 0

InPRoc: 0, OutPRoc: 0, Broadcasts: 0

InFast: 0, OutFast: 0, InAS: 0, OutAS: 0

InPktDrops: 0, OutPktDrops: 0/0/0 (holdq/outputq/total)

CrcErrors: 0, SarTimeOuts: 0, OverSizedSDUs: 0, LengthViolation: 0, CPIErrors: 0

Out CLP=1 Pkts: 0

OAM cells received: 0

F5 InEndloop: 0, F5 InSegloop: 0,

F5 InEndcc: 0, F5 InSegcc: 0, F5 InAIS: 0, F5 InRDI: 0

F4 InEndloop: 0, F4 InSegloop: 0, F4 InAIS: 0, F4 InRDI: 0

OAM cells sent: 116

F5 OutEndloop: 116, F5 OutSegloop: 0,

F5 OutEndcc: 0, F5 OutSegcc: 0, F5 OutAIS: 0, F5 OutRDI: 0

F4 OutEndloop: 0, F4 OutSegloop: 0, F4 OutRDI: 0

OAM cell drops: 0

Status: DOWN, State: NOT_VERIFIED

erik#

Hall of Fame Master

Re: Problem with 857

Hi,

PVC 8/35 is down due to OAM failure, beside it never receives anything.

Try:

int atm0.1

pvc 8/35

no oam-pvc manage

If that doesn't resolve, something is wrong with config by ISP side.

View solution in original post

Beginner

Re: Problem with 857

:) Everything works now! Thanks alot man, you've been most kind and helpfull!!

Hall of Fame Master

Re: Problem with 857

No problem, thanks for the appreciation.

Happy Holidays too!

Beginner

Re: Problem with 857

The router is now placed at the correct location and working just fine. next week we plan to configure vpn for remote access.

Instead of making a new post, I though I might as well post it here.

We want to allow access to the local network at the company through VPN. Basicly what we want, is to be able to get access to the local network and it's domain so that a few people can use the recources at work, from a remote location.

We figure this wont be to hard to do. As long ass we get a connection to the local network, our system handles the rest.

Hall of Fame Master

Re: Problem with 857

And the question is ?

Beginner

Re: Problem with 857

My question is:

How do we proceed to configure the router to allow remote access without using the webinterface and software.

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