sami module unknown

teymur azimov · ‎06-24-2012

Hi Dears. when i upgrade the supervisor image after this error occur at my cisco router. the sami module status is unknown. what is the problem?

is a problem sami module image?? please help me.

pdsn1#sh mod

Mod Ports Card Type Model Serial No.

--- ----- -------------------------------------- ------------------ -----------

1 7 SAMI Module WS-SVC-SAMI-BB-K9 SAL15056HSV

2 48 CEF720 48 port 10/100/1000mb Ethernet WS-X6748-GE-TX SAL14480S9Q

5 2 Route Switch Processor 720 (Active) RSP720-3C-GE SAL1538QE8N

6 2 Route Switch Processor 720 (Hot) RSP720-3C-GE SAL1538QHZB

Mod MAC addresses Hw Fw Sw Status

--- ---------------------------------- ------ ------------ ------------ -------

1 f866.f2b1.c700 to f866.f2b1.c707 2.5 Unknown Unknown Other

2 c471.fe47.1ed8 to c471.fe47.1f07 4.1 12.2(18r)S1 12.2(33)SRE4 Ok

5 c89c.1dfb.b370 to c89c.1dfb.b373 5.12 12.2(33r)SRD 12.2(33)SRE4 Ok

6 c89c.1dfb.b3b8 to c89c.1dfb.b3bb 5.12 12.2(33r)SRD 12.2(33)SRE4 Ok

Mod Sub-Module Model Serial Hw Status

---- --------------------------- ------------------ ----------- ------- -------

1 SAMI Daughterboard 1 SAMI-DC-BB SAL15056FW0 1.2 Other

1 SAMI Daughterboard 2 SAMI-DC-BB SAL15056FVG 1.2 Other

2 Distributed Forwarding Card WS-F6700-DFC3C SAL1532LU97 1.4 Ok

5 Policy Feature Card 3 7600-PFC3C SAL1538QLPL 1.2 Ok

5 C7600 MSFC4 Daughterboard 7600-MSFC4 SAL1538QM24 1.6 Ok

6 Policy Feature Card 3 7600-PFC3C SAL1538QLQB 1.2 Ok

6 C7600 MSFC4 Daughterboard 7600-MSFC4 SAL1538Q9LR 1.6 Ok

Mod Online Diag Status

---- -------------------

1 Unknown

2 Pass

5 Pass

6 Pass

Ivan Shirshin · ‎06-24-2012

Hi,

Could you attach the "show log" file to the case including the time the module was booting up?

Also, what was the upgrade about - HW/SW? and what was the old version?

Kind Regards,
Ivan

**Please grade this post if you find it useful.

Kind Regards,
Ivan

teymur azimov · ‎06-24-2012

Hi Ivan. i want to know the supervisor image can be affect sami module image?

Ivan Shirshin · ‎06-24-2012

Hi,

SAMI is supported since SRC and is compatible with SRE, so it should affect the module.

Kind Regards,
Ivan

**Please grade this post if you find it useful.

Kind Regards,
Ivan

teymur azimov · ‎06-24-2012

i have one question. is it possible i put sami module to other slot??

Ivan Shirshin · ‎06-25-2012

Hi,

You can use any slot for SAMI, except for the supervisor slots 5 and 6. It can be helpful to test SAMI on other slot to see if the error follows the card or slot (e.g. if the card or chassis have HW failure). It is difficult to say anything on the reason the SAMI is down without the logs, though. I can check on those if you share the logs from the time of the issue or the logs from the time you insert SAMI on other slot (during its boot).

Note that SAMI does not support hot swapping. Do not remove the SAMI from the chassis until the module has shut down completely and the status LED is orange or off. If you remove the SAMI from the chassis before it completely shuts down, you can damage the SAMI.

Kind Regards,
Ivan

**Please grade this post if you find it useful.

Kind Regards,
Ivan

teymur azimov · ‎06-25-2012

Hi Ivan.

i put it other slot (slot 3). led is red and when write show module it show me this:

pdsn1# show module
Mod Ports Card Type Model Serial No.
--- ----- -------------------------------------- ------------------ -----------
2 48 CEF720 48 port 10/100/1000mb Ethernet WS-X6748-GE-TX SAL14480S9Q
3 7 SAMI Module WS-SVC-SAMI-BB-K9 SAL15056HSV
5 2 Route Switch Processor 720 (Active) RSP720-3C-GE SAL1538QE8N
6 2 Route Switch Processor 720 (Hot) RSP720-3C-GE SAL1538QHZB

Mod MAC addresses Hw Fw Sw Status
--- ---------------------------------- ------ ------------ ------------ -------
2 c471.fe47.1ed8 to c471.fe47.1f07 4.1 12.2(18r)S1 12.2(33)SRE4 Ok
3 f866.f2b1.c700 to f866.f2b1.c707 2.5 Unknown Unknown Other
5 c89c.1dfb.b370 to c89c.1dfb.b373 5.12 12.2(33r)SRD 12.2(33)SRE4 Ok
6 c89c.1dfb.b3b8 to c89c.1dfb.b3bb 5.12 12.2(33r)SRD 12.2(33)SRE4 Ok

Mod Sub-Module Model Serial Hw Status
---- --------------------------- ------------------ ----------- ------- -------
2 Distributed Forwarding Card WS-F6700-DFC3C SAL1532LU97 1.4 Ok
3 SAMI Daughterboard 1 SAMI-DC-BB SAL15056FW0 1.2 Other
3 SAMI Daughterboard 2 SAMI-DC-BB SAL15056FVG 1.2 Other
5 Policy Feature Card 3 7600-PFC3C SAL1538QLPL 1.2 Ok
5 C7600 MSFC4 Daughterboard 7600-MSFC4 SAL1538QM24 1.6 Ok
6 Policy Feature Card 3 7600-PFC3C SAL1538QLQB 1.2 Ok
6 C7600 MSFC4 Daughterboard 7600-MSFC4 SAL1538Q9LR 1.6 Ok

Mod Online Diag Status
---- -------------------
2 Pass
3 Unknown
5 Pass

teymur azimov · ‎06-25-2012

pdsn1#hw-module module 3 re
pdsn1#hw-module module 3 reset ?

pdsn1#hw-module module 3 reset
Proceed with reload of module?[confirm]
% reset issued for module 3
pdsn1#
*Jun 25 10:28:28.355: %C7600_PWR-SP-4-DISABLED: power to module in slot 3 set off (Reset)
*Jun 25 10:28:28.359: %CHKPT-SP-4-GET_HUGE_BUF: Client 61 buffer requested (size = 4056) is too large
*Jun 25 10:28:43.359: %CHKPT-SP-4-GET_HUGE_BUF: Client 61 buffer requested (size = 4056) is too large
pdsn1#

teymur azimov · ‎06-25-2012

the led is indicate red mean

Indicates one of the following conditions:

•
The boot code failed to run

The SAMI is released from reset by the supervisor engine and is booting

teymur azimov · ‎06-25-2012

pdsn1#dir sup-bootdisk:
Directory of sup-bootdisk:/

    1 -rw-   147802532 Sep 29 2011 18:40:54 +00:00 c7600rsp72043-advipservicesk9-mz.122-33.SRE4.bin
    2 -rw-    33554432 May 30 2012 06:18:38 +00:00 sea_log.dat
    3 -rw-    41584640 Sep 29 2011 19:07:10 +00:00 c7600-fpd-pkg.122-33.SRE4.pkg

pdsn1#show disk0:
-#- --length-- -----date/time------ path
1 52842487 Jun 22 2012 10:10:56 +00:00 c7svcsami-c6ik9s-mz.124-22.XR11.bin

459235328 bytes available (52846592 bytes used)

pdsn1#show ver
pdsn1#show version
Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVIPSERVICESK9-M), Version 12.2(33)SRE4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Mon 30-May-11 04:36 by prod_rel_team

ROM: System Bootstrap, Version 12.2(33r)SRD5, RELEASE SOFTWARE (fc1)
BOOTLDR: Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVIPSERVICESK9-M), Version 12.2(33)SRE4, RELEASE SOFTWARE (fc2)

pdsn1 uptime is 52 minutes
Uptime for this control processor is 53 minutes
System returned to ROM by power cycle (SP by power on)
System image file is "bootdisk:c7600rsp72043-advipservicesk9-mz.122-33.SRE4.bin"
Last reload type: Normal Reload

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco CISCO7606-S (M8500) processor (revision 1.1) with 917504K/65536K bytes of memory.
Processor board ID FOX1525GBU8
BASEBOARD: RSP720
CPU: MPC8548_E, Version: 2.1, (0x80390021)
CORE: E500, Version: 2.2, (0x80210022)
CPU:1200MHz, CCB:400MHz, DDR:200MHz,
L1: D-cache 32 kB enabled
I-cache 32 kB enabled

Last reset from power-on
3 Virtual Ethernet interfaces
52 Gigabit Ethernet interfaces
7 Ten Gigabit Ethernet interfaces
3964K bytes of non-volatile configuration memory.

507024K bytes of Internal ATA PCMCIA card (Sector size 512 bytes).
Configuration register is 0x2102

teymur azimov · ‎06-25-2012

pdsn1#dir bootdisk:
Directory of bootdisk:/

    1 -rw-          42 Sep 27 2011 16:30:14 +00:00 SLOT1SAMIC3.cfg
    2 -rw-          42 Sep 27 2011 16:30:16 +00:00 SLOT1SAMIC4.cfg
    3 -rw-          42 Sep 27 2011 16:30:16 +00:00 SLOT1SAMIC5.cfg
    4 -rw-          42 Sep 27 2011 16:30:16 +00:00 SLOT1SAMIC6.cfg
    5 -rw-          42 Sep 27 2011 16:30:16 +00:00 SLOT1SAMIC7.cfg
    6 -rw-          42 Sep 27 2011 16:30:16 +00:00 SLOT1SAMIC8.cfg
    7 -rw-          42 Jun 22 2012 11:31:20 +00:00 SLOT3SAMIC3.cfg
    8 -rw-          42 Jun 22 2012 11:31:22 +00:00 SLOT3SAMIC4.cfg
    9 -rw-          42 Jun 22 2012 11:31:22 +00:00 SLOT3SAMIC5.cfg
   10 -rw-          42 Jun 22 2012 11:31:24 +00:00 SLOT3SAMIC6.cfg
   11 -rw-          42 Jun 22 2012 11:31:24 +00:00 SLOT3SAMIC7.cfg
   12 -rw-          42 Jun 22 2012 11:31:26 +00:00 SLOT3SAMIC8.cfg

518791168 bytes total (518692864 bytes free)

teymur azimov · ‎06-25-2012

Ivan please help me to solve this issue.

thanks.

Ivan Shirshin · ‎06-25-2012

Hi Teymur,

Were you able to collect the "sh log" I have requested earlier? Please attach it to the thread, as for now the only symptoms we have is that card is not going out of the boot sequence on 2 different slots - could be HW issue but coujld also be a problem with boot configuration itself.

You may also want to try to boot it with old IOS image again (downgrade ISO version temporarily) to check if there is some unknown compatibility issue that we need to look deeper into.

Kind Regards,
Ivan

teymur azimov · ‎06-26-2012

ok tomorrow i will sent you logs. is it possible this problem hardware issue? or how i test to known it is module boot problem? which diagnostics can i do?

teymur azimov · ‎06-26-2012

what do think is this config help to me? i do this for sami module and it is image(c7svcsami-c6ik9s-mz.124-22.XR11.bin)

SUP# hw-module module 4 boot config-register

slot4/Admin(config)# config-register 1

slot4/Admin(config)# boot system image: c76-sbck9-mzg.3.0.1_AS31_0.bin

slot4/Admin(config)# no boot system image: c76-sbck9-mzg.3.0.1_AS30_2.bin

slot4/Admin(config)# do write mem all

slot4/Admin(config)# end

Sup(config)# boot device module 4 disk0: c76-sbck9-mzg.3.0.1_AS30_2.bin

Sup(config)# end

Sup# hw-module module 4 boot config-register

Sup# hw-module module 4 reset