Smart licence Failure reason: SACL http unknown host
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08-28-2020 11:38 AM
I have this error and I cannot register my license:
#sh licen sta
Smart Licensing is ENABLED
Utility:
Status: DISABLED
Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED
Transport:
Type: Smart
URL: https://smartreceiver.cisco.com/licservice/lic
Registration:
Status: REGISTERING - REGISTRATION IN PROGRESS
Export-Controlled Functionality: NOT ALLOWED
Initial Registration: FAILED on Aug 28 13:19:06 2020 GMT
Failure reason: SACL http unknown host
Next Registration Attempt: Aug 28 14:23:58 2020 GMT
License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 76 days, 7 hours, 17 minutes, 11 seconds
License Conversion:
Automatic Conversion Enabled: False
Status: Not started
Export Authorization Key:
Features Authorized:
<none>
#show run all | in destination address http
destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService
#telnet tools.cisco.com 443 /source-interface gigabitEthernet 0/0/1.60
Trying tools.cisco.com (173.37.145.8, 443)... Open
[Connection to tools.cisco.com closed by foreign host]
#ping tools.cisco.com
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 173.37.145.8, timeout is 2 seconds:
!!!!!
Smart Licensing is ENABLED
Registration:
Status: REGISTERING - REGISTRATION IN PROGRESS
Export-Controlled Functionality: NOT ALLOWED
Initial Registration: FAILED on Aug 28 13:19:06 2020 GMT
Failure reason: SACL http unknown host
Next Registration Attempt: Aug 28 14:23:58 2020 GMT
License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 76 days, 7 hours, 8 minutes, 41 seconds
License Conversion:
Automatic Conversion Enabled: False
Status: Not started
Export Authorization Key:
Features Authorized:
<none>
Utility:
Status: DISABLED
Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED
Transport:
Type: Smart
URL: https://smartreceiver.cisco.com/licservice/license
License Usage
==============
(ISR_4351_FoundationSuite):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED
(ISR_4351_AdvancedUCSuite):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED
(ISR_4351_Application):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED
(ISR_4351_UnifiedCommunication):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED
(ISR_4351_Security):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED
Product Information
===================
UDI: PID:ISR4351/K9,SN:FDO21130UHW
Agent Version
=============
Smart Agent for Licensing: 4.8.7_rel/52
Reservation Info
================
License reservation: DISABLED

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08-28-2020 12:12 PM
Hello,
post the output of:
show call-home profile all
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08-28-2020 12:21 PM
#show call-home profile all
Profile Name: CiscoTAC-1
Profile status: ACTIVE
Profile mode: Full Reporting
Reporting Data: Smart Call Home, Smart Licensing
Preferred Message Format: xml
Message Size Limit: 3145728 Bytes
Transport Method: http
HTTP address(es): https://tools.cisco.com/its/service/oddce/services/DDCEService
Other address(es): default
Periodic configuration info message is scheduled every 28 day of the month at 12:54
Periodic inventory info message is scheduled every 28 day of the month at 12:39
Alert-group Severity
------------------------ ------------
crash debug
environment minor
inventory normal
Syslog-Pattern Severity
------------------------ ------------
.* major
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08-28-2020 12:37 PM
Hello,
the profile looks good. Post the running configuration of your router.
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05-13-2021 10:10 AM
Hi Georg, while registering my Router i am also seeing below error. can you please look into this and suggest
