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UDI mistyped in ISR Performance License creation

amanverma
Level 1
Level 1

We bought and ISR 4331 performance license and using PAK i converted it to .Lic file but while creating license file i entered wrong UDI, means one word was left in coping it, now when i apply this license it is showing error that UDI does not match.

Now can i again create license file or how do i correct it now ?

4 Replies 4

Hello,

 

best to call the Cisco Licensing team and have them help you retrieve the license. Numbers per region/country are listed below:

 

https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

This is gerenal support number, i am trying to open a case with them, using
smart licensing portal can we delete and re genrate license again?##-
Please type your reply above this line -##

Hello,

 

call the general number and ask them to connect you with the licensing team.

This sounds like you use "Traditional Licensing" (PAK). In the portal select the licence and under "Move Licenes" you should be able to use use "rehost selected licenses..." to generate a new license.

 

For problems related to licensing we typically contact the licensing support via e-mail: licensing@cisco.com

 

If you have a valid smartnet contract for the device in question it's usually faster to open a SR via TAC.

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